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Development of New Collaborative Key Performance Indicators in Manufacturing Collaboration Based on the SCOR Model  

Jung, Ji-Whan (경희대학교 산업경영공학과)
Jung, Jae-Yoon (경희대학교 산업경영공학과)
Shin, Dong-Min (한양대학교 산업경영공학과)
Kim, Sang-Kuk (경희대학교 산업경영공학과)
Publication Information
The Journal of Society for e-Business Studies / v.15, no.1, 2010 , pp. 157-171 More about this Journal
Abstract
To effectively maintain manufacturing collaboration, the development of effective performance measurements for the collaboration is required. Most existing key performance indicators however were developed to measure the performances of internal activities or outsourcing of a company. For that reason, it is necessary to devise new key performance indicators that the partners participating in the collaboration can arrange and compromise with each other to reflect their common goals. In this paper, we propose collaborative Key Performance Indicators(cKPIs), which is used to measure the collaboration work of multiple manufacturing partners on the basis of the Supply Chain Operations Reference(SCOR) model. Also, a modified Sigmoid function is devised as a desirability function to reflect the characteristics of Service Level Agreement(SLA) between two partners. The proposed indicators and the desirability functions can be utilized to perform and maintain the successful collaboration by providing a way to the quantitative measurement.
Keywords
Manufacturing Collaboration; SCOR; Key Performance Indicators(KPIs); Desirability Functions;
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Times Cited By KSCI : 1  (Citation Analysis)
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