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A Study on Quality of Smart Card Using Kano's Two-dimensional Method  

Na, Myung-Hwan (Department of Statistics, Chonnam National University)
Park, Young-Ji (Department of Statistics, Chonnam National University)
Wi, So-Young (Department of Statistics, Chonnam National University)
Shin, Bo-Mi (Department of Statistics, Chonnam National University)
Kim, Mi-Eun (Department of Statistics, Chonnam National University)
Publication Information
Journal of Applied Reliability / v.11, no.2, 2011 , pp. 177-186 More about this Journal
Abstract
Traditionally, one uses a method of straight-line recognition to evaluate quality of product or service. One can satisfy with the product or service if their physical requirement of are met some criterions and can not satisfy them if their physical requirement are not met. Kano, et al(1984) introduce two dimensional Quality model to evaluate quality of product or service. They classify Quality Characteristic of product and service to three categories; satisfying quality, attractive quality, expected quality. In this paper, 17 evaluation features in 6 categories of smart-card are obtained from Focus-interview and Brainstorming and classified into 3 categories of quality model by Kano's two dimensional method. This classification is expected to provide a guideline for evaluation of smart-card.
Keywords
Kano's two dimensional Quality model; attractive Quality; expected quality; satisfying Quality;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
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4 Kano (1984), 魅力的品質當り的品質, 品質, Vol. 14, No. 2, pp. 39-48.