A Study on Quality of Smart Card Using Kano's Two-dimensional Method
![]() |
Na, Myung-Hwan
(Department of Statistics, Chonnam National University)
Park, Young-Ji (Department of Statistics, Chonnam National University) Wi, So-Young (Department of Statistics, Chonnam National University) Shin, Bo-Mi (Department of Statistics, Chonnam National University) Kim, Mi-Eun (Department of Statistics, Chonnam National University) |
1 | Zahedi, F. (1995), Quality Information Systems, International Thomson Pub.,. |
2 | 김연성 외 5인(2003), 품질경영론, 박영사 |
3 | 이상복, 김명훈 (2008), Kano-Servqual 기법을 통한 공공기관의 서비수 개선 사례, 품질경영학회지, 36, 3, pp. 55-65. |
4 | Kano (1984), 魅力的品質當り的品質, 品質, Vol. 14, No. 2, pp. 39-48. |
![]() |