Browse > Article
http://dx.doi.org/10.11111/jkana.2016.22.2.119

Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses  

Lee, Ji Yun (Department of Nursing, Kangwon National University)
Nam, Hye Ri (Department of Nursing, Kangwon National University)
Publication Information
Journal of Korean Academy of Nursing Administration / v.22, no.2, 2016 , pp. 119-128 More about this Journal
Abstract
Purpose: The purpose of this study was to investigate the relationship among work environment of nursing, nursing organizational culture, demands at work and the emotional labor in clinical nurses. Methods: A convenience sample of 241 registered nurses was obtained from two hospitals. Data were collected by a self-administered questionnaire during December, 2014. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. Results: The mean score for emotional labor was $3.36{\pm}0.48$, for work environment of nursing, $2.44{\pm}0.36$, and for innovational-orientation, $2.95{\pm}0.56$: Relation-orientation, $3.34{\pm}0.62$, Task-orientation, $2.95{\pm}0.53$, and hierarchy-orientation, $3.41{\pm}0.49$, The score for quantitative demands was $3.02{\pm}0.56$, and for work pace, $3.76{\pm}0.76$. In multivariate analysis, factors related to emotional labor were work environment of nursing, innovational-orientation and work pace. Conclusion: Findings from this study indicate the need to evaluate and improve the work environment for nurses to decrease emotional labor.
Keywords
Emotional labor; Work environment; Organizational culture; Demands at work;
Citations & Related Records
Times Cited By KSCI : 14  (Citation Analysis)
연도 인용수 순위
1 Kim MY. Structural equation modeling on nurses' emotional labor including antecedents and consequences. [master's thesis]. Soeul: Konkuk University; 2015.
2 Lake ET, Friese CR. Variations in nursing practice environments: Relation to staffing and hospital characteristics. Nursing Research. 2006;55:1-9.   DOI
3 Cho E, Choi M, Kim EY, Yoo IY, Lee NJ. Construct validity and reliability of the Korean version of the practice environment scale of nursing work index for Korean nurses. Journal of Korean Academy of Nursing. 2011;41(3):325-332. http://dx.doi.org/10.4040/jkana.2011.41.3.325.   DOI
4 Han SJ. A study on the relationship between nursing organizational culture and organizational performance. Journal of Korean Academy of Nursing. 2001;8(3):441-456.
5 June KY, Choi ES, Park MJ. Effect of psychosocial work environment and self-efficacy on mental health of office workers. Journal of Korean Occupational Health Nursing. 2013;22(3): 228-239. http://dx.doi.org/10.5807/kjohn.2013.22.3.228   DOI
6 Kim SJ. The effects of emotional labor and job stress of employees at an university hospital on job satisfaction [master's thesis]. Jinju: Kyungsang University; 2013.
7 Ju EJ, Kwon YC, Nam MH. Influence of clinical Nurses' work environment and emotional labor on Happiness Index. Journal of Korean Academy of Nursing Administration. 2015;21 (2):212-222. http://dx.doi.org/10.11111/jkana.2015.21.2.212   DOI
8 Im SB, Lee MY, Kim SY. Nurses' perception of organizational commitment, nursing work environment, and social support in a general hospital. Journal of Korean Academy of Nursing Administration. 2015;21(1):1-9. http://dx.doi.org/10.11111/jkana.2015.21.1.1   DOI
9 Jung AS. A study on the relations between a health promoting behaviors and self-efficacy in general hospital. [master's thesis]. Seoul: Hanyang University; 2007.
10 Kwon JO, Kim EY. Impact of unit-level nurse practice environment on nurse turnover intention in the small and medium sized hospital. Journal of Korean Academy of Nursing Administration. 2012;18(4):414-423. http://dx.doi.org/10.11111/jkana.2012.18.4.414   DOI
11 Kwon HJ. Suk BH, Chee SJ, Ahn YM, Kim YJ, Park SA, et.al. The relationships between the types of nursing organizational culture, nurses' satisfaction with life, and job satisfaction. Journal of Korean Clinical Nursing Research. 2011;17(1):57-69.
12 Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burnout, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration. 2009;15(4):515-526.
13 Hong SH, Park SM, Lee EK, Lee YJ, Woo YH, Kim HJ, et al. The study of nurses' emotional labor, self-esteem and job attitude. Chung-Ang Journal Nursing. 2008;12:41-54.
14 Kim SJ, Oh YA, Lee MS. Job characteristics and job stress level of female emotional labor workers based on occupational categories. Korean Review of Crisis & Emergency Management. 2015;11(3):231-245.
15 Park MM, Han SJ. Relations of job satisfaction with emotional labor, job stress, and personal resources in Home Healthcare Nurses. Journal of Korean Academy of Community Health Nursing. 2013;24(1):51-61. http://dx.doi.org/10.12799/jkachn.2013.24.1.51   DOI
16 Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. Journal of Korean Academy of Nursing Administration. 2011;17(4):423-431.   DOI
17 Kim HJ, Kim JH. Emotional labor, social support, and depressive symptoms of clinical nurses in a province, Korea. Korean Journal of Occupational Health Nursing. 2011;20(3):308-318. http://dx.doi.org/10.5807/kjohn.2011.20.3.308   DOI
18 Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Academy Manage Review. 1996;21:986-1010.
19 Arlie Russell Hochschild. Emotion work, feeling ruled, and social structure. Journal of Sociology. 1979;85(3):551-575.
20 Kim MH, Lee SH, Song JY, Yu JH, Youn JH. Concept analysis of nurses' emotional labor. Global Health Nursing. 2014;4(2): 78-87.
21 Kim KO, Cho YC. The Relationship between emotional labour and depressive symptoms among nurses in university hospital. Journal of the Korea Academia-Industrial cooperation Society. 2013;14(8):3794-3803. http://dx.doi.org/10.5762/KAIS.2013.14.8.3794   DOI
22 Byun DS, Yom YH. Factors Affecting the burnout of clinical nurses-Focused on emotional labor. Journal of Korean Academy of Nursing Administration. 2009;15(3):444-454.
23 Kwon MJ, Kim KS, Ahn SY. Effects of emotional labor, nursing organizational culture on self-efficacy in clinical nurses, Journal of the Korea Academia-Industrial cooperation Society. 2014; 15(4):2225-2234. http://dx.doi.org/10.5762/KAIS.2014.15.4.2225   DOI
24 Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, et.al. The degrees of emotional labor and the its related factors among clinical nurses. Journal of Korean Clinical Nursing Research. 2009;15(2):23-35.
25 Shin MK, Kang HL. Effects of emotional labor and occupational stress on somatization in nurses. Journal of Korean Academy of Nursing Administration. 2011;17(2):158-167.   DOI
26 Son YJ, Park SK, Kong SS. Impact of internal marketing activity, emotional labor and work-family conflict on turn-over of hospital nurses. Journal of Korean Clinical Nursing Research. 2012;18(3):329-340.   DOI
27 Kim MJ. Effects if the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences. 1998;21(2):129-132.
28 Jeon JH. The influence of emotional labor on burnout and job satisfaction among clinical nurses [master's thesis]. Deagu: Kyungpook University; 2010.