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http://dx.doi.org/10.11111/jkana.2015.21.1.10

The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses  

Kim, In Suk (Department of Nursing, Yonsei University)
Seo, Ryu Bin (Seoul Women's College of Nursing)
Kim, Bok Nam (Department of Nursing Science, Daegu Health College)
Min, A Ri (Graduate School, University of Illinois at Chicago College of Nursing)
Publication Information
Journal of Korean Academy of Nursing Administration / v.21, no.1, 2015 , pp. 10-19 More about this Journal
Abstract
Purpose: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables. Methods: Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheff$\acute{e}$ test, Pearson Correlation, and Multiple Regression. Results: Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation. Conclusion: The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.
Keywords
Positive psychological capital; Organizational commitment; Customer orientation;
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