Browse > Article

Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses  

Lee, Hyun-Sook (Dankook University Hospital)
Kim, Jong-Kyung (Department of Nursing, Dankook University)
Publication Information
Journal of Korean Academy of Nursing Administration / v.16, no.4, 2010 , pp. 488-496 More about this Journal
Abstract
Purpose: This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations. Methods: The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0. Results: The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27). Conclusion: The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.
Keywords
Hospital; Nursing Staff; Communication; Organization and Administration;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Jang, W. S. (2004). An analysis on organizational commitment in accordance with communication types of hospital organization. Unpublished master's thesis, Kosin University. Pusan.
2 Jang, H. S. (2003). The effects of interactants perceived conflict management strategies and communication competence on relational outcomes. Unpublished doctoral dissertation, Kyung Hee University. Seoul.
3 Lee, M. K. (2005). The influence of the organizational communication on the organizational commitment of hospital employee. Unpublished master's thesis, Yonsei University. Seoul.
4 Downs, C. W., Hazen, M. D., & Quiggins, J. (1973). An empirical and theoretical investigation of communication satisfaction. Paper presented at the annual meeting of the speech communication Association, New York. U.S.A.
5 Lee, M. H. (2000). A relationship between organizational character and organizational commitment on hospital nursing. Unpublished master's thesis, Kyung Hee University. Seoul.
6 Choi, S. Y. (2002). A study of clinical nurse's ego state, assertive communication and perception of communication barrier. Unpublished master's thesis, Dankook University. Chonan.
7 Mathis, R. L., & Jackson, J. H. (2010). Human resource management. Cincinnati: South-Western College Publication.
8 Han, J. L., & Hur, G. J. (2005). The influence of family members' communication competence, locus of control, impulsivity, and optimism on their family relationship satisfaction. Korea J Commun Inf, 28, 251-282.
9 Hur, G. H. (2003). A study on development and validity about general interpersonal communication competence. J Korea Commun, 47(6), 380-408.
10 Hyun, M. Y., Lee, J. E., & Kim, H. H. (2002). The communication training needs of nurses in the university hospital. J Korean Acad Psychiatr Ment Health Nurs, 11(4), 443-451.
11 Papa, M. J. (1989). Communicator competence and employee performance with new technology: A case study. Southern Commun J, 55(1), 87-101.   DOI
12 Rubin, R. B., Graham, E. E., & Mignerey, J. T. (1990). A longitudinal study of college students' communication competence. Commun Educ, 39(1), 1-14.
13 Jeong, S. J. (2007). The relationship of communication types, interpersonal relations and depression for nurses in hospital setting. Unpublished master's thesis, Chonnam University. Gwanju.
14 Seo, I. A. (2003). A relationship among types of communication, job satisfaction and job performance. Unpublished master's thesis, Gyemung University. Daegu.
15 Soon, J. H. (2005). A study of effects communication competence on job satisfaction and organizational commitment. Unpublished master's thesis, Yonnam University. Daegu.
16 Jeon, Y. M. (1996). A correlation study of power, communication and organizational effectiveness in hospital nursing. Unpublished master's thesis, Hanyang University. Seoul.
17 Kim, G. J. (1986). A study on turnover process model. Unpublished master's thesis, Korea University. Seoul.
18 Kim, S. K. (2005). Organization and human behavior. Seoul: MunKyungsa.
19 Kim, S. I., Cha, S. K., & Lim J. Y. (2001). A correlational study among internal marketing factor, nurse's job satisfaction, and organizational commitment in hospital nursing organization. J Korean Acad Commun Health Nurs, 15(1), 42-55.
20 Kim, I. S., Lee, M. H., Ha, N. S., Jang, K. S., Hong, Y. M., Lee, T. H., & Kang, S. J. (2003). Modern nursing management. Seoul: Hyunmoonsa.
21 Kim, J. Y. (2001). A study of types of communication and job satisfaction - nurse, medical person, administration/office person -. Unpublished master's thesis, Joon Ang University. Seoul.
22 Kong (2005). Communication abilities & organizational conflict of hospital employees. Unpublished master's thesis, Yonsei University. Seoul.
23 Park. J. W. (2002). A study on organizational commitment and burnout on nurses. Unpublished master's thesis, Kyung Hee University. Seoul.
24 Lee, J. H., Cho, H. M., & Jang, M. H. (2005). The impact of sports center workers' reliability and communication with their bosses and organizations on their job satisfaction. J Korea Sport Res, 16(5), 927-936.
25 Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The management of organization commitment. J Vocat Behav, 14(2), 224-247.   DOI
26 Park, S. S. (1999). A study of effects communication on job satisfaction. Unpublished master's thesis, Kyungnam University. Masan.
27 Woloshynowych, M., Davis, R., Brown, R., & Vincene C. (2007). Communication patterns in a UK emergency department. Annu Emerg Med, 50(4), 407-413.   DOI   ScienceOn
28 Spitzberg, B. H., & Cupach, W. R. (1989). Handbook of interpersonal competence research. New York: Springer-Verlag.
29 Yeon, J. I. (2005). The relationships of employees' interpersonal communication competence with their communication satisfaction, job satisfaction, and organizational commitment in organizations. Unpublished master's thesis, Kyung Hee University. Seoul.