The efforts always will get gains? Risk perception of turnover and cost of changing job affect employee turnover: Evidence from Korea |
Li, Liang
(School of Business, Nanjing University of Information Science and Technology)
Elaydi, Salma (School of Business, Nanjing University of Information Science and Technology) Shin, Geon-Cheol (School of Management, Kyung Hee University) Wei, Kaikai (Communication University of China, Nanguang College) |
1 | Bai, B., Brewer, K. P., Sammons, G., & Swerdlow, S. (2006). Job satisfaction, organizational commitment, and internal service quality: a case study of Las Vegas hotel/casino industry. Journal of Human Resources in Hospitality & Tourism, 5(2), 37-54. DOI |
2 | Sharma, P., Kong, T. T. C., & Kingshott, R. P. (2016). Internal service quality as a driver of employee satisfaction, commitment and performance. Journal of Service Management. |
3 | Valentine, S., Godkin, L., Fleischman, G. M., & Kidwell, R. (2011). Corporate ethical values, group creativity, job satisfaction and turnover intention: the impact of work context on work response. Journal of Business Ethics, 98(3), 353-372. DOI |
4 | Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The leadership quarterly, 1(2), 107-142. DOI |
5 | Prajogo, D. I., & Ahmed, P. K. (2006). Relationships between innovation stimulus, innovation capacity, and innovation performance. R&D Management, 36(5), 499-515. DOI |
6 | Roberts, J. A., Coulson, K. R., & Chonko, L. B. (1999). Salesperson perceptions of equity and justice and their impact on organizational commitment and intent to turnover. Journal of Marketing Theory and Practice, 7(1), 1-16. DOI |
7 | Schwepker Jr, C. H. (2001). Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce. Journal of Business Research, 54(1), 39-52. DOI |
8 | Shen, J., & Leggett, C. (2014). The effects of hukou (official household residential status) on perceived human resource management practices and organizational justice in China. Personnel Review, 43(2), 168-183 DOI |
9 | Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-293. DOI |
10 | Welbourne, T. M., Johnson, D. E., & Erez, A. (1998). The role-based performance scale: Validity analysis of a theory-based measure. Academy of Management Journal, 41(5), 540-555. DOI |
11 | Whitfield, K., & Poole, M. (1997). Organizing employment for high performance: theories, evidence and policy. Organization Studies, 18(5), 745-764. DOI |
12 | Yean, T. F., & Yahya, K. K. (2013). The influence of human resource management practices and career strategy on career satisfaction of insurance agents. International Journal of Business and Society, 14(2), 193. |
13 | Yousaf, A., Sanders, K., & Yustantio, J. (2018). High commitment HRM and organizational and occupational turnover intentions: the role of organizational and occupational commitment. The International Journal of Human Resource Management, 29(10), 1661-1682. DOI |
14 | Boles, J. S., Johnston, M. W., & Hair Jr, J. F. (1997). Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences. Journal of Personal Selling & Sales Management, 17(1), 17-28. |
15 | Van Der Berg, G. J. (1992). A structural dynamic analysis of job turnover and the costs associated with moving to another job. The Economic Journal, 102(414), 1116-1133. DOI |
16 | Chiang, C. F., & Wu, K. P. (2014). The influences of internal service quality and job standardization on job satisfaction with supports as mediators: flight attendants at branch workplace. The International Journal of Human Resource Management, 25(19), 2644-2666. DOI |
17 | Lings, I. N., & Greenley, G. E. (2010). Internal market orientation and market-oriented behaviours. Journal of Service Management, 21(3), 321-343. DOI |
18 | Tierney, P., Farmer, S. M., & Graen, G. B. (1999). An examination of leadership and employee creativity: The relevance of traits and relationships. Personnel psychology, 52(3), 591-620. DOI |
19 | Van Ommeren, J. (2018). Commuting and relocation of jobs and residences. Routledge. |
20 | Van Ommeren, J., Rietveld, P., & Nijkamp, P. (1999). Job moving, residential moving, and commuting: a search perspective. Journal of Urban Economics, 46(2), 230-253. DOI |
21 | Huselid, M. A., & Becker, B. E. (1995, August). The strategic impact of high performance work systems. In Academy of management annual meeting, Vancouver. |
22 | Janssen, O. (2000). Job demands, perceptions of effort-reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287-302. DOI |
23 | Jaramillo, F., Grisaffe, D. B., Chonko, L. B., & Roberts, J. A. (2009). Examining the impact of servant leadership on salesperson's turnover intention. Journal of Personal Selling & Sales Management, 29(4), 351-365. DOI |
24 | Lings, I. N. (2004). Internal market orientation: Construct and consequences. Journal of Business Research, 57(4), 405-413. DOI |
25 | Jones, D. A., & Skarlicki, D. P. (2003). The relationship between perceptions of fairness and voluntary turnover among retail employees. Journal of Applied Social Psychology, 33(6), 1226-1243. DOI |
26 | Kim, J. S., Song, H. J., & Lee, C. K. (2016). Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions. International Journal of Hospitality Management, 55, 25-32. DOI |
27 | Li, L., Zhu, B., Cai, X., Long, X., & Park, C. (2019). Internal service quality affects salespersons' performance and turnover intention: Mediating role of job involvement. Social Behavior and Personality: an international journal, 47(8), 1-11. |
28 | Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-560. DOI |
29 | Anderson, P. M., Meyer, B. D., Pencavel, J., & Roberts, M. J. (1994). The extent and consequences of job turnover. Brookings papers on economic activity. Microeconomics, 1994, 177-248. |
30 | Zhou, J. (2003). When the presence of creative coworkers is related to creativity: role of supervisor close monitoring, developmental feedback, and creative personality. Journal of Applied Psychology, 88(3), 413. DOI |
31 | Egan, T. M., Yang, B., & Bartlett, K. R. (2004). The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention. Human Resource development quarterly, 15(3), 279-301. DOI |
32 | Farrell, D., & Rusbult, C. E. (1981). Exchange variables as predictors of job satisfaction, job commitment, and turnover: The impact of rewards, costs, alternatives, and investments. Organizational Behavior and Human Performance, 28(1), 78-95. DOI |
33 | Fournier, C., Jr, J. F. T., Chonko, L. B., & Manolis, C. (2010). The moderating role of ethical climate on salesperson propensity to leave. Journal of Personal Selling & Sales Management, 30(1), 7-22. DOI |
34 | Freeman, R. B. (1977). Job satisfaction as an economic variable (No. w0225). National Bureau of Economic Research. |
35 | Ahmed, I., & Nawaz, M. M. (2015). Antecedents and outcomes of perceived organizational support: a literature survey approach. Journal of Management Development, 34(7), 867-880. DOI |
36 | Akerlof, G. A., Rose, A. K., Yellen, J. L., Ball, L., & Hall, R. E. (1988). Job switching and job satisfaction in the US labor market. Brookings papers on economic activity, 1988(2), 495-594. DOI |
37 | Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37(3), 670-687. DOI |
38 | Guthrie, J. P. (2001). High-involvement work practices, turnover, and productivity: Evidence from New Zealand. Academy of Management Journal, 44(1), 180-190. DOI |
39 | Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463-488. DOI |
40 | Griffeth, R., & Hom, P. (2004). The development of a causal model of voluntary turnover. Innovative Theory and Empirical Research on Employee Turnover. |
41 | Hassan, A. (2002). Organizational justice as a determinant of organizational commitment and intention to leave. Asian Academy of Management Journal, 7(2), 55-66. |
42 | Delery, J. E., & Doty, D. H. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39(4), 802-835. DOI |
43 | Conduit, J., & Mavondo, F. T. (2001). How critical is internal customer orientation to market orientation?. Journal of Business Research, 51(1), 11-24. DOI |
44 | Darrat, M., Atinc, G., & Babin, B. J. (2016). On the dysfunctional consequences of salesperson exhaustion. Journal of Marketing Theory and Practice, 24(2), 236-245. DOI |
45 | Deconinck, J. B., & Johnson, J. T. (2009). The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople. Journal of Personal Selling & Sales Management, 29(4), 333-350. DOI |
46 | Direnzo, M. S., & Greenhaus, J. H. (2011). Job search and voluntary turnover in a boundaryless world: A control theory perspective. Academy of Management Review, 36(3), 567-589. DOI |
47 | Ehrhart, K. H., Witt, L. A., Schneider, B., & Perry, S. J. (2011). Service employees give as they get: Internal service as a moderator of the service climate-service outcomes link. Journal of Applied Psychology, 96(2), 423. DOI |
48 | Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635-672. DOI |
49 | Chan, K. W., & Wan, E. W. (2012). How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism. Journal of Marketing, 76(1), 119-137. DOI |
50 | Cheng, C., Bartram, T., Karimi, L., & Leggat, S. (2016). Transformational leadership and social identity as predictors of team climate, perceived quality of care, burnout and turnover intention among nurses. Personnel Review, 45(6), 1200-1216. DOI |
51 | Hartog, J., Mekkelholt, E., & Van Ophem, H. (1988). Testing the relevance of job search for job mobility. Economics Letters, 27(3), 299-303. DOI |