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http://dx.doi.org/10.5865/IJKCT.2014.4.2.005

Instant Messenger-Facilitated Knowledge Sharing and Team Performance  

Ou, Carol X.J. (Dept. of Information Management, Tilburg University)
Davison, Robert M. (Dept. of Information Systems, City University of Hong Kong)
Leung, Darren (Dept. of Computing, Hong Kong Polytechnic University)
Publication Information
International Journal of Knowledge Content Development & Technology / v.4, no.2, 2014 , pp. 5-23 More about this Journal
Abstract
The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.
Keywords
Instant Messenger (IM); Computer-Mediated Communication (CMC); Knowledge Transfer; Knowledge Generation; Work Performance;
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