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http://dx.doi.org/10.20878/cshr.2017.23.4.021

The Study on Job Satisfaction, Turnover Intention and Organization Commitment of Employees in Domestic Independent Hotel and International Chain Hotels  

Kim, Hae-Dong (Dept. of Hospitality & Tourism Management, Kyungsung University)
Choi, Ha-Yeon (Dept. of Hospitality & Tourism Management, Kyungsung University)
Kim, Hak-Seon (Dept. of Hospitality & Tourism Management, Kyungsung University)
Publication Information
Culinary science and hospitality research / v.23, no.4, 2017 , pp. 216-224 More about this Journal
Abstract
The purpose of this study was to analyze the job satisfaction, turnover intention and organization commitment level of hotel employees using Herzberg's motivation hygiene theory. This study used SPSS 20.0 and AMOS 20.0 to conduct frequency analysis, reliability analysis, confirmatory factor analysis, path analysis and chi-square difference test. The results of study, first of all, Herzberg's, theory of hygiene are influenced by satisfaction of employees, organization commitment and turnover intention. It will be strongly needed to management of compensation, well-organized policy of human resources system. Lastly, in Hotel business, It showed differences having a strong influence on local employee and chain hotel employee according to method of Hotel management. In conclusion, in the hospitality industry, it is desirable to carry out on their own ways of vision and purpose each corporations rather than following regimental rules.
Keywords
Job satisfaction; Turnover intention; Organization commitment; Domestic independent hotel and international chain hotel;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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