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http://dx.doi.org/10.20878/cshr.2016.22.7.003

The Effects of Hotel Employees' Emotional Intelligence and Job Engagement on Work Performance  

Kwon, Na-Kyung (Dept. of Grobal Leisure & Tourism, Sun Moon University)
Lim, Seonhee (Dept. of Tourism Management, Gyeongju University)
Publication Information
Culinary science and hospitality research / v.22, no.7, 2016 , pp. 22-35 More about this Journal
Abstract
This study presents to demonstrate the relationships among emotional intelligence, job engagement, and work performance as perceived by hotel employees. For conducting analysis in this study, 380 copies of the questionnaire were distributed to the employees in deluxe hotels in Seoul and 353 copies was used for statistical analysing by using SPSS 18.0. Current stud y found that the factors of hotel employees' emotional intelligence (other's emotion, control of emotion, self-emotion, and use of emotion) have a critical effect on the concentration job engagement. In addition, the elements of job engagement (concentration and job engagement) have a significantly effect on work performance. Based on these results, the study established that hotel employees' emotional intelligence and job engagement were important elements as key factors affecting the continuous work performance of the hotel industry. Through these study results, this study provides practical implications that help hotel employees to better understand their emotional factors are critical predictor of job engagement and it will be useful information for utilizing human resources and improve their work performance.
Keywords
emotional intelligence; job engagement; work performance; hotel employees;
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Times Cited By KSCI : 3  (Citation Analysis)
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