1 |
Gursoy D, Swanger N (2007). Performance-enhancing internal strategic factors and competencies: Impacts on financial success. Journal of Hospitality Management 26(1):213-227.
DOI
|
2 |
Amit R, Schoemaker PJH (1993). Strategic assets and organization rent. Strategic Management Journal 14(1):33-46.
|
3 |
Leonidou LC, Leonidou CN, Fotiadis TA, Zeriti A (2012). Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance. Tourism Management 16:1-17.
|
4 |
sPorter ME (1985). Competitive Advantage; Creating and Sustaining Superior Performance. New York, NY: Free Press.
|
5 |
Chung-Herrera B, Enz C, Lankau M (2003). Grooming future hospitality leaders: A competencies model. Journal of Cornell Hotel and Restaurant Administration Quarterly 44(3):17-25.
|
6 |
Testa MR, Sipe L (2012). Service-leadership competencies for hospitality and tourism management. International Journal of Hospitality Management 31(3):648-658.
DOI
|
7 |
Zopiatis A (2010). Is it art or science? Chef's competencies for success. International Journal of Hospitality Management 29(3):459-467.
DOI
|
8 |
Wu SI, Wu YC (2014). The influence of enterprisers' green management awareness on green management strategy and organizational performance. International Journal of Quality and Reliability Management 31(4):455-476.
DOI
|
9 |
Thomas AS, Litschert RJ, Ramaswamy K (1991). The performance impact of strategy-manager co-alignment: An empirical examination. Strategic Management Journal 12(7):509-522.
DOI
|
10 |
Elenkov DS, Manev IM (2005). Top management leadership and influence on innovation: The role of sociocultural context. Journal of Management 31(3):381-402.
DOI
|
11 |
Matzler K, Schwarz E, Deutinger N, Harms R (2008). The relationship between transformational leadership, product innovation and performance in SMEs. Journal of Small Business and Entrepreneurship 21(2):139-151.
DOI
|
12 |
Liao H, Chuang A (2007). Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology 92(4):1006-1019.
DOI
|
13 |
Rank J, Carsten JM, Unger JM, Specter PE (2007). Proactive customer service performance: Relationships with individual, task, and leadership variables. Human Performance 20(4):363-390.
|
14 |
Salunke S, Weerawardena J, McColl-Kennedy JR (2011). Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms. Industrial Marketing Management 40(8):1251-1263.
DOI
|
15 |
Hu MLM (2010). Developing a core competency model of innovative culinary development. International Journal of Hospitality Management 29 (4):582-590.
DOI
|
16 |
Baker WE, Sinkula JM (2005). Environmental marketing strategy and firm performance: Effects on new product performance and market share. Journal of the Academy of Marketing Science 33 (4):461-475.
DOI
|
17 |
Lau CM, Ngo HY (2004). The HR system, organizational culture, and product innovation. International Business Review 13(6):685-703.
DOI
|
18 |
Naranjo-Valencia JC, Jimenez-Jimenez D, Sanz-Valle R (2011). Innovation or imitation? The role of organizational culture. Management Decision 49(1):55-72.
DOI
|
19 |
Birdir K, Pearson TE (2000). Research chefs' competencies: A Delphi approach. International Journal of Contemporary Hospitality Management 12 (3):205-209.
DOI
|
20 |
Koenigsfeld JP, Kim SH, Cha JM, Perdue J, Cichy RF (2012). Developing a competency model for private club managers. International Journal of Hospitality Management 31(3):633-641.
DOI
|
21 |
Sirmon DG, Hitt MA, Ireland RD, Gilbert BA (2011). Resource orchestration to create competitive advantage: Breadth, depth, and life cycle effects. Journal of Management 37(5):1390-1412.
DOI
|
22 |
Ghemawat P (2010). Strategy Business Landscape. Upper Saddle River, NJ: Prentice Hall.
|
23 |
Boehe DM, Cruz LB (2010). Corporate social responsibility, product differentiation strategy and export performance. Journal of Business Ethics 91(2):325-346.
DOI
|
24 |
Rumelt RP (1984). Toward a Strategic Theory of Firm. New York, NY: Free Press.
|
25 |
Barney JB (1991). Firm resources and sustained competitive advantage. Journal of Management 17(1):99-120.
DOI
|
26 |
Kraaijenbrink J, Spender JC, Greon AJ (2010). The resource-based view: A review and assessment of its critiques. Journal of Management 36 (1):349-372.
DOI
|
27 |
Prahalad CK, Hamel G (1990). The core competence of the corporation. Harvard Business Review 68(3):79-91.
|
28 |
Bass BM, Avolio BJ (1993). Transformational leadership and organizational culture. Public Administration Quarterly 17(1):112-121.
|
29 |
Wang H, Tsui AS, Xin KR (2011). CEO leadership behaviors, organizational performance, and employees' attitudes. The Leadership Quarterly 22 (1):92-105.
DOI
|
30 |
Covin J, Slevin D (1990). New venture strategic posture, structure and performance: An industry life cycle analysis. Journal of Business Venturing 5(2):123-135.
DOI
|
31 |
Van Fleet DD, Griffin RW (2006). Dysfunctional organization culture: The role of leadership in motivating dysfunctional work behaviors. Journal of Management Psychology 21(8):698-708.
DOI
|
32 |
Collins DJ, Montgomery CA (1995). Competing on resources: Strategy in the 1990s. Harvard Business Review 73(4):118-128.
|
33 |
Liu X, Ruan D, Xu Y (2005). A study of enterprise human resource competence appraisement. Journal of Enterprise Information Management 18(3): 289-315.
DOI
|
34 |
Peterson SJ, Galvin BM, Lange D (2012). CEO servant leadership: Exploring executive characteristics and firm performance. Personnel Psychology 65(3):565-596.
DOI
|
35 |
Mumford MD, Scott GM, Gaddis B, Strange JM (2002). Leading creative people: Orchestrating expertise and relationships. The Leadership Quarterly 13(6):705-750.
DOI
|
36 |
Barney JB (1986). Organizational culture: Can it be a source of sustained competitive advantage?. Journal of the Academy of Management Review 11(3):656-665.
DOI
|
37 |
Altinay L, Altinay M (2004). The influence of organisational structure on entrepreneurial orientation and expansion performance. International Journal of Contemporary Hospitality Management 16(6):334-344.
DOI
|
38 |
Wright PM, McMahan GC, McWilliams A (1994). Human resources and sustained competitive advantage: A resource-based perspective. The International Journal of Human Resource Management 5(2):301-326.
DOI
|
39 |
Mavondo FT, Chimhanzi J, Stewart J (2005). Learning orientation and market orientation: Relationship with innovation, human resource practices and performance. European Journal of Marketing 39(11/12):1235-1263.
DOI
|
40 |
Bhatnagar J (2007). Talent management strategy of employee engagement in Indian ITES employees: Key to retention. Journal of Employee Relations 29(6):640-663.
DOI
|
41 |
Fornell C, Larcker D (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1):39-50.
DOI
|
42 |
Dawson M, Abbott G, Shoemaker S (2011). The hospitality culture scale: A measure organizational culture and personal attributes. International Journal of Hospitality Management 30(2):290-300.
DOI
|
43 |
Yang SY, Oh MJ, Shin JH (2008). A study on the relationships among the leadership of hotel managers, organizational culture, and business performance. The Korean Journal of Culinary Research 14(4):292-305.
|
44 |
Ko JY, Lee SI (2011). The effect of menu quality and brand image on customer satisfaction and repurchase intention in family restaurants. The Korean Journal of Culinary Research 17(2):153-167.
|
45 |
Song HG, Jung DY (2013). A study on the effect of organizational service orientation on job satisfaction and organization performance - A case of buffet restaurant kitchen employees in deluxe hotels -. The Korean Journal of Culinary Research 19(3):87-104.
|
46 |
Anderson JC, Gerbing DW (1988). Structural equation modeling in practice: A review and recommended two-step approach. Journal of Psychological Bulletin 103(3):411-423.
DOI
|
47 |
Bagozzi RP, Yi Y (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science 16(1):74-94.
DOI
|
48 |
Hair JF, Black WC, Babin BJ, Anderson RE, Tatham RL (2006). Multivariate Data Analysis (6th ed.). Englewood Cliffs, NJ: Pearson/Prentice Hall.
|
49 |
Naipaul S, Wang Y (2009). Entrepreneurship and leadership in hospitality. International Journal of Contemporary Hospitality Management 21(6):639-658.
DOI
|
50 |
Alam I (2006). Service innovation strategy and process: Across-national comparative analysis. Journal of International Marketing Review 23(3): 234-254.
DOI
|
51 |
Knight GA, Cavusgil ST (2004). Innovation, organizational capabilities, and the born-global firm. Journal of International Business Studies 35: 124-141.
DOI
|
52 |
Chan LLM, Shaffer MA, Snape E (2004). In search of sustained competitive advantage: The impact of organizational culture, competitive strategy and human resource management practices on firm performance. The International Journal of Human Resource Management 15(1):17-35.
DOI
|
53 |
Lado AA, Wilson MC (1994). Human resource systems and sustained competitive advantage: A competency-based perspective. The Academy of Management Review 19(4):699-727.
DOI
|
54 |
Slater SF, Olson EM, Finnegan C (2011). Business strategy, marketing organization culture, and performance. Journal of Marketing Letters 22(3): 227-242.
DOI
|
55 |
Walker O, Ruekert R (1987). Marketing's role in the implementation of business strategies: A critical review and conceptual framework. Journal of Marketing 51(3):15-33.
DOI
|
56 |
Alexandris K, Dimitriadis N, Markata D (2002). Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece. Journal of Service Theory and Practice 12(4):224-231.
|
57 |
Eggert A, Hogreve J, Ulaga W, Muenkhoff E (2011). Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis. Industrial Marketing Management 40(5):661-670.
DOI
|
58 |
Camison C, Villar-Lopez A (2011). Non-technical innovation: Organizational memory and learning capabilities as antecedent factors with effects on sustained competitive advantage. Industrial Marketing Management 40(7):1294-1304.
DOI
|
59 |
Rivard S, Raymond L, Verreault D (2006). Resource-based view and competitive strategy: An integrated model of the contribution of information technology to firm performance. Journal of Strategic Information Systems 15(1): 29-50.
DOI
|
60 |
Prajogo DI, Sohal AS (2006). The relationship between organization strategy, total quality management (TQM), and organization performance: The mediating role of TQM. European Journal of Operational Research 168(1):35-50.
DOI
|
61 |
Gebauer H, Krempl R, Fleisch E (2008). Service development in traditional product manufacturing companies. European Journal of Innovation Management 11(2):219-240.
DOI
|
62 |
Park K, Jang S (2012). Duration of advertising effect: Considering franchising in the restaurant industry. International Journal of Hospitality Management 31:257-265.
DOI
|
63 |
Cizmar S, Weber S (2000). Marketing effectiveness of the hotel industry in Croatia. Journal of Hospitality Management 19(3):227-240.
DOI
|
64 |
Ottenbacher MC, Harrington RJ (2009). The product innovation process of quick-service restaurant chains. International Journal of Contemporary Hospitality Management 21(5):523-541.
DOI
|
65 |
Clow KE, Vorhis DW (1993). Building a competitive advantage for service firms: Measurement of consumer expectations of service quality. Journal of Services Marketing 7(1):22-32.
DOI
|
66 |
Zahay D, Griffin A (2010). Marketing strategy selection, marketing metrics, and firm performance. Journal of Business & Industrial Marketing 25(2):84-93.
DOI
|
67 |
Yoo MJ, Bai B (2013). Customer loyalty marketing research: A comparative approach between hospitality and business journals. International Journal of Hospitality Management 33:166-177.
DOI
|
68 |
Gupta AK, Raj SP, Wilemon D (1986). A model for studying R & D: Marketing interface in the product innovation process. Journal of Marketing 50(2):7-17.
DOI
|
69 |
Styles C (1998). Export performance measures in Australia and the United Kingdom. Journal of International Marketing 6(3):12-36.
|
70 |
Tavitiyaman P, Zhang HQ, Qu H (2011). The impact of industry force factors on resource competitive strategies and hotel performance. International Journal of Hospitality Management 30 (3):648-657.
DOI
|
71 |
Wei LQ, Liu J, Herndon NC (2011). SHRM and product innovation: Testing the moderating effects of organizational culture and structure in Chinese firms. The International Journal of Human Resource Management 22(1):19-33.
DOI
|
72 |
Hartnell CA, Ou AY, Kinicki A (2011). Organizational culture and organizational effectiveness: A meta-analytic investigation of the competing values framework's theoretical suppositions. Journal of Applied Psychology 96(4):677-694.
DOI
|
73 |
Balmer JMT, Wilson AM (2001). Understanding organizational culture and the implications for corporate marketing. European Journal of Marketing 35(3/4):353-367.
DOI
|
74 |
Leisen B, Lilly B, Winsor RD (2002). The effects of organizational culture and market orientation on the effectiveness of strategic marketing alliances. The Journal of Services Marketing 16(2/3): 201-222.
DOI
|
75 |
Lawler EE (1994). From job-based to competency-based organizations. Journal of Organizational Behavior 15(1):3-15.
DOI
|
76 |
Ha J, Jang S (2010). Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment. International Journal of Hospitality Management 29(3): 520-529.
DOI
|
77 |
Shortell SM, Zajac EJ (1990). Perceptual and archival measures of Miles and Snow's strategic types: A comprehensive assessment of reliability and validity. Academy of Management Journal 33(4):817-832.
DOI
|
78 |
Grissemann U, Plank A, Brunner-Sperdin A (2013). Enhancing business performance of hotels: The role of innovation and customer orientation. International Journal of Hospitality Management 33:347-356.
DOI
|
79 |
Koseoglu MA, Topaloglu C, Parnell JA, Lester DL (2013). Linkages among business strategy, uncertainty and performance in the hospitality industry: Evidence from an emerging economy. International Journal of Hospitality Management 34:81-91.
DOI
|
80 |
West JJ, Anthony WP (1990). Strategic group membership and environmental scanning: Their relationship to firm performance in the foodservice industry. International Journal of Hospitality Management 9(3):247-267.
DOI
|
81 |
Jeou-Shyan H, Husan H, Lin L, Chang-Yen T (2011). Competency analysis of top managers in the Taiwanese Hotel industry. International Journal of Hospitality Management 30(4):1044-1054.
DOI
|