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The Effect of Job Characteristics on the Coffee Shop Barista Job Satisfaction and Turnover Intention - Focusing on Seoul·Gyeonggi Area -  

Kim, Jin-Hyung (Dept. of Food Service & Culinary Management, Kyonggi University)
Lee, Kang-Yeon (Dept. of Food Service & Culinary Management, Kyonggi University)
Yang, Dong-Hwi (Dept. of Hotel Culinary, Gimhae College)
Publication Information
Culinary science and hospitality research / v.22, no.4, 2016 , pp. 222-239 More about this Journal
Abstract
This study is composed of both a research of research literature and empirical analysis. With regard to literature based, consideration was given to present conditions of domestic coffee shops, thhe definition of barista, the duty characteristics baristas, and intention to change job. Empirical analysis established hypotheses and verified the effect of duty characteristics on job satisfaction and turnover intention. A survey to verifying the hypothesis of study was performed for 400 baristas who were working at their coffee shops with selecting coffee shops randomly in Seoul and Kyeonggi-do. 2012.08.15~2012.08.30, for 15 days, I performed survey, without faithless answers and questionnaires which weren't written, I used total 331 papers for actual analysis. Collected basic data were analyzed through SPSS 18.0 program by frequency analysis, correlation analysis, factorial analysis, reliability analysis, regression analysis, and so on. I suggested like this for managing effective human resources. For increasing satisfaction of duty of barista, manager should give opportunity for attending important duty to barista, and because of this, barista can feel sense of responsibility and self-esteem.
Keywords
barista; job characteristic; job satisfaction; turnover intention; coffee shop;
Citations & Related Records
Times Cited By KSCI : 12  (Citation Analysis)
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