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Social Intelligence (SI) and Emotional Intelligence (EI) as Predictors of Job Engagement and Organizational Commitment in Deluxe Hotel  

Jung, Hyo Sun (Dept. of Culinary Service Management, Kyung Hee University)
Yoon, Hye Hyun (Dept. of Culinary Service Management, Kyung Hee University)
Publication Information
Culinary science and hospitality research / v.21, no.1, 2015 , pp. 58-76 More about this Journal
Abstract
This study explores the influence of social intelligence (SI) and emotional intelligence (EI) on employees' job engagement and organizational commitment in deluxe (five-star) hotels in Korea, and seeks to analyze the mediating effects of employees' job engagement on the relationship between SI, EI, and employees' commitment. The sample for the survey was collected from 419 F & B employees. The results of structural equation modeling show that employees' SI had a positive effect on job engagement and organizational commitment. EI also had a positive effect on job engagement but not on organizational commitment. In addition, the findings demonstrate that employees' job engagement mediated the effect of EI on organizational commitment. SI and EI are crucial requirements among hotel employees who depend on cooperation between colleagues.
Keywords
social intelligence; emotional intelligence; job engagement; organizational commitment; deluxe hotel;
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