1 |
Wolfe K, Kim HJ (2013). Emotional intelligence, job satisfaction and job tenure among hotel managers. Journal of Human Resources in Hospitality and Tourism 12:175-191.
DOI
|
2 |
Wong CS, Law KS (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly 13(3):243-274.
DOI
|
3 |
Xanthopoulou D, Bakker AB, Demerouti E, Schaufeli WB (2009). Reciprocal relationships between job resources, personal resources, and work engagement. Journal of Vocational Behavior 74(3):235-244.
DOI
|
4 |
Yermentaeyeva A, Aurenova MD, Uaidullakyzy E, Ayapbergenova A, Muldabekova K (2014). Social intelligence as a condition for the development of communicative competence of the future teachers. Procedia-Social and Behavioral Sciences 116:4758-4763.
DOI
|
5 |
Zainal SRM, Nasurdin AM, Quah CH (2011). The role of emotional intelligence towards the career success of hotel managers in the Northern States of Malaysia. International Proceeding of Economics Development and Research 22:123-128.
|
6 |
Zautra AJ, Zautra EK, Rivers C, Rivers D (2012). Foundations of social intelligence: A conceptual model with implications for business performance. Current Topics in Management 16:15-37.
|
7 |
Abraham R (2000). The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships. Journal of Psychology 134(2):169-184.
DOI
|
8 |
Aghdasi S, Kiamanesh AR, Ebrahim AN (2011). Emotional intelligence and organizational commitment: testing the mediatory role of occupational stress and job satisfaction. Procedia-Social and Behavioral Sciences 29:1965-1976.
DOI
|
9 |
Anderson JC, Gerbing DW (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103(3):411-423.
DOI
|
10 |
Allen N, Meyer J (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology 63(1):1-18.
DOI
|
11 |
Archambault I, Pagani LS, Fitzpatrick C (2013). Transactional associations between classroom engagement and relations with teachers from first through fourth grade. Learning and Instruction 23(Feb):1-9.
DOI
|
12 |
Ariani DW (2013). The relationship between employee engagement, organizational citizenship behavior, and counterproductive work behavior. International Journal of Business Administration 4(2):46-56.
|
13 |
Bakker AB, Demerouti E (2007). The job demands-resources model: state of the art. Journal of Managerial Psychology 22(3):309-328.
DOI
|
14 |
Bar-On R, Parker JDA (2000). The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace (pp. 363-388). Jossey-Bass. San Francisco. CA.
|
15 |
Baron RM, Kenny DA (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51(6):1173-1182.
DOI
|
16 |
Bass RM, Riggio RE, Murphy SE, Pirozzolo FJ (2002). Multiple Intelligence and Leadership. LEA's Organization and Management Series (pp. 105-118). Lawrence Erlbaum Associates Publishers. Mahwah. NJ.
|
17 |
Cho J, Laschinger HK, Wong C (2006). Workplace empowerment, work engagement and organizational commitment of new graduate nurses. Nurse of Leadership (Tor Ont) 19(3):43-60.
DOI
|
18 |
Bharwani S, Jauhari V (2013). An exploratory study of competencies required to co-create memorable customer experiences in the hospitality. International Journal of Contemporary Hospitality Management 25(6):823-843.
DOI
|
19 |
Brunetto Y, Teo STT, Shacklock K, Farr-Wharton RT (2012). Emotional intelligence, job satisfaction, well-being and engagement: explaining organizational commitment and turnover intentions in policing. Human Resource Management Journal 22(4):428-441.
DOI
|
20 |
Carmeli A (2003). The relationship between emotional intelligence and work attitudes, behaviour and outcomes: An examination among senior managers. Journal of Managerial Psychology 18(8):788-813.
DOI
|
21 |
Chu KH, Baker MA, Murrmann SK (2012). When we are onstage, we smile: the effects of emotional labor on employee work outcomes. International Journal of Hospitality Management 31(3):906-915.
DOI
|
22 |
Coffman C, Gonzalez-Molina G (2002). Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential. Warner. New York. NY.
|
23 |
Culpepper RA (2011). Three-component commitment and turnover: An examination of temporal aspects. Journal of Vocational Behavior 79(2):517-527.
DOI
|
24 |
DeBusk KPA, Austin EJ (2011). Emotional intelligence and social perception. Original Personality and Individual Differences 51(6):764-768.
DOI
|
25 |
Goleman D (1998). Working with Emotional Intelligence. Bantam Books. New York. NY.
|
26 |
Duran A, Extremera N, Rey L (2004). Self-reported emotional intelligence, burnout and engagement among staff in services for people with intellectual disabilities. Psychological Reports 95:386-390.
DOI
|
27 |
Gallagher EN, Vella-Brodrick DA (2008). Social support and emotional intrlligence as predictors of subjective well-being. Personality and Individual Differences 44(7):1551-1561.
DOI
|
28 |
Gardner H (2006). Multiple Intelligences: New Horizons in Theory and Practice. Basic Books. New York. NY.
|
29 |
Goleman D (2006). Social Intelligence: The New Science of Social Relationships. Bantam Books. New York. NY.
|
30 |
Guleryuz G, Guney S, Aydin EM, Asan O (2008). The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies 45(11):1625-1635.
DOI
|
31 |
Hair JF, Black WC, Babin BJ, Anderson RE, Tatham RL (2006). Multivariate Data Analysis. Hall Upper Saddle River. NJ.
|
32 |
Hallberg UE, Schaufeli WB (2006). Samesame but different? can work engagement be discriminated from job involvement and organizational commitment? European Psychology 11(2):119-127.
DOI
|
33 |
Hampel S, Weis S, Hiller W, Witthoft M (2011). The relations between social anxiety and social intelligence: A latent variable analysis. Journal of Anxiety Disorders 25(4):545-553.
DOI
|
34 |
Jaramillo F, Mulki JP, Marshall GW (2005). A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research. Journal of Business Research 58(6):705-714.
DOI
|
35 |
Hanzaee KH, Mirvaisi M (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry. Management Science Letters 3(5):1395-1402.
|
36 |
Heffner TS, Rentsch JR (2001). Organizational commitment and social interaction: A multiple constituencies approach. Journal of Vocational Behavior 59(3):471-490.
DOI
|
37 |
Hyvonen K, Feldt T, Salmela-Aro K, Kinnunen U, Makikangas A (2009). Young managers' drive to thrive: A personal work goal approach to burnout and work engagement. Journal of Vocational Behavior 75(2):183-196.
DOI
|
38 |
Jung HS, Yoon HH (2012). The effects of employees' emotional intelligence on counterproductive work behaviors (CWBs) and organizational citizenship behaviors (OCBs) in hotel. International Journal of Hospitality Management 31(2):369-378.
DOI
|
39 |
Kahn WA (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal 33(4):692-724.
DOI
|
40 |
Kanste RN (2011). Work engagement, work commitment and their association with well-being in health care. Scandinavian Journal of Caring Sciences 25(4):754-761.
DOI
|
41 |
Karatepe OM, Olugbade OA (2009). The effects of job and personal resources on hotel employees' work engagement. International Journal of Hospitality Management 28(4):504-512.
DOI
|
42 |
Kim HJ, Agrusa J (2011). Hospitality service employees' coping styles: the role of emotional intelligence, two basic personality traits, and socio-demographic factors. International Journal of Hospitality Management 30:588-598.
DOI
|
43 |
Karatepe OM, Keshavarz S, Nejati S (2010). Do core self-evaluations mediate the effect of coworker support on work engagement? a study of hotel employees in Iran. Journal of Hospitality and Tourism Management 17(1):62-71.
DOI
|
44 |
Kaukiainen A, Bjoerkqvist K, Lagerspetz K, Oesterman K, Salmivalli C, Rothberg S, Ahlbom A (1999). The relationships between social intelligence, empathy, and three types of aggression. Aggressive Behavior 25:81-89.
DOI
|
45 |
Kihlstrom JF, Cantor N (2000). Social intelligence. In R. J. Sternberg (Ed.), Handbook of Intelligence. Cambridge University Press. New York. NY.
|
46 |
Kim SI, Yi MY, Oh HO (2012). Effects of vitality in elderly participants of leisure sport in social support and social intelligence. Journal of Sport and Leisure Studies 48:629-642.
|
47 |
Kim TT, Yoo JJE, Lee GH, Kim JM (2012). Emotional intelligence and emotional labor acting strategies among frontline hotel employees. International Journal of Contemporary Hospitality Management 24(7):1029-1046.
DOI
|
48 |
Komlosi E (2014). The importance of hotel managers' emotional intelligence. KHEOPS Academic Conference Paper May 20:1-11.
|
49 |
Kong F, Zhao J, You X (2012). Social support mediates the impact of emotional intelligence on mental distress and life satisfaction in Chinese young adults. Personality and Individual Differences 53(4):513-517.
DOI
|
50 |
Kulow A (2012). Study of the correlation between engagement survey results and emotional intelligence scores of certain leaders at a Midwest manufacturer. Marquette University Agreement of Consent for Research Participants 104-105.
|
51 |
Langhorn S (2004). How emotional intelligence can improve management performance. International Journal of Contemporary Hospitality Management 16(4):220-230.
DOI
|
52 |
Lee CC, Huang SH, Zhao CY (2012). A study on factors affecting turnover intention of hotel employees. Asian Economic and Financial Review 2(7):866-875.
|
53 |
Lee JH, Ok CH (2012). Reducing burnout and enhancing job satisfaction: critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management 31(4):1101-1112.
DOI
|
54 |
Leung ASM, Wu LZ, Chen YY, Young MN (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management 30(4):836-844.
DOI
|
55 |
Liff SB (2003). Social and emotional intelligence applications for developmental education. Journal of Development Education 28-34.
|
56 |
Loi R, Ao OKY, Xu AJ (2014). Perceived organizational support and coworker support as antecedents of foreign workers’ voice and psychological stress. International Journal of Hospitality Management 36:23-30.
DOI
|
57 |
Lopes PN, Salovey P, Straus R (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and Individual Differences 35(3):641-658.
DOI
|
58 |
Maltese A, Alesi M, Giuseppa A (2012). Self-esteem, defensive strategies and social intelligence in the adolescence. Procedia-Social and Behavioral Sciences 69(24):2054-2060.
DOI
|
59 |
Ma E, Qu H (2011). Social exchanges as motivators of hotel employees’ organizational citizenship behavior: the proposition and application of a new three-dimensional framework. International Journal of Hospitality Management 30:680-688.
DOI
|
60 |
Madsen SR, Miller D, John CR (2005). Readiness for organizational change: Do organizational commitment and social relationships in the workplace make a difference? Human Resource Development Quarterly 16(2):213-234.
DOI
|
61 |
Mangundjaya WLH (2012). Are organizational commitment and employee engagement important in achieving individual readiness for change? Humanitas 9(2):185-192.
|
62 |
Maxwell G, Steele G (2003). Organisational commitment: A study of mangers in hotels. International Journal of Contemporary Hospitality Management 15(7):362-369.
DOI
|
63 |
Mayer JD, Salovey P (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.), Emotional Development and Emotional Intelligence: Implications for Educators (pp. 3-31). Basic Books. New York. NY.
|
64 |
Mayer JD, Caruso DR, Salovey P (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence 27(4):267-298.
DOI
|
65 |
Mohamadkhani K, Lalardi MN (2012). Emotional intelligence and organizational commitment between the hotel staff in Tehran, Iran. American Journal of Business and Management 1(2):54-59.
|
66 |
Mowday RT, Steers RM, Porter LW (1979). The measurement of organizational commitment. Journal of Vocational Behavior 14:224-247.
DOI
|
67 |
Nunnally J (1978). Psychometric Theory. 2nd ed. McGraw-Hill. New York. NY.
|
68 |
Nikolaou I, Tsaousis I (2002). Emotional intelligence in the workplace: exploring its effects on occupational stress and organizational commitment. The International Journal of Organizational Analysis 10(4):327-342.
DOI
|
69 |
Nordin N (2011). The influence of emotional intelligence, leadership behaviour and organizational commitment on organizational readiness for change in higher learning institution. Procedia-Social and Behavioral Sciences 29:129-138.
DOI
|
70 |
Nordin N (2012). Assessing emotional intelligence, leadership behaviour and organizational commitment in a higher learning institution. Procedia-Social and Behavioral Sciences 56:643-651.
DOI
|
71 |
Olivier AL, Rothmann S (2007). Antecedents of work engagement in a multinational oil company. Journal of Industrial Psychology 33(3):49-56.
|
72 |
Park GR (2007). Effect that college student’s dancing culture class participation gets in emotional intelligence development. Journal of Korea Sport Research 18(5):303-314.
|
73 |
Pienaar J, Willemse SA (2008). Burnout, engagement, coping and general health of service employees in the hospitality industry. Tourism Management 29(6):1053-1063.
DOI
|
74 |
Pinto JC, Faria L, Taveira MC (2014). Social intelligence in Portuguese students: difference according to the school grade. Procedia-Social Behavioral Science 116:54-62.
|
75 |
Ravichandran K, Arasu R, Arun Kumar S (2011). The impact of emotional intelligence on employee work engagement behavior: An empirical study. International Journal of Business and Management 6(11):157-169.
|
76 |
Salovey P, Mayer JD (1990). Emotional intelligence. Imagination, Cognition and Personality 9:185-211.
DOI
|
77 |
Rhodewalt F, Vohs KD (2005). Defensive strategies, motivation, and the self : A self-regulatory process view. In A. Elliot, & C. S. Dweck (Eds.), Handbook of Competence and Motivation (pp. 548-565). Guilford Publications. New York. NY.
|
78 |
Robinson RNS, Kralj A, Solnet DJ, Goh E, Callan V (2014). Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management 36:101-109.
DOI
|
79 |
Runhaar P, Konermann J, Sanders K (2013). Teachers' organizational citizenship behaviour: considering the roles of their work engagement, autonomy and leader-member exchange. Teaching and Teacher Education 30:99-108.
DOI
|
80 |
Schaufeli W, Bakker AB (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study Journal of Organizational Behavior 25(3):293-315.
DOI
|
81 |
Schaufeli WB, Bakker AB, Salanova M (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement 66:701-716.
DOI
|
82 |
Schaufeli WB, Salanova M, Gonza'lez-Roma’ V, Bakker AB (2002). The measurement of engagement and burnout: A confirmative analytic approach. Journal of Happiness Studies 3:71-92.
DOI
|
83 |
Schutte NS, Malouff JM, Hall LE, Haggerty DJ, Cooper JT, Golden CJ (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences 25:167-177.
DOI
|
84 |
Silvera DH, Martinussen M, Dahl TI (2001). The Tromso social intelligence scale, a self-report measure of social intelligence. Scandinavian Journal of Psychology 42:313-319.
DOI
|
85 |
Scott-Halsell S, Shumate SR, Blum S (2007). Using a model of emotional intelligence domains to indicate transformational leaders in the hospitality industry. Journal of Human Resources in Hospitality Tourism 7(1):99-113.
DOI
|
86 |
Settoon RP, Bennett N, Liden RC (1996). Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology 81(3):219-227.
DOI
|
87 |
Shin C, Hwang SH (2010). The influence of social intelligence of hotel employees on social support and work performance. Korea Tourism Research 24(6):437-456.
|
88 |
Susskind AM, Kacmar KM, Borchgrevink CP (2007). How organizational standards and coworker support improve restaurant service. Cornell Hospitality Quarterly 48(4):370-379.
|
89 |
Thorndike EL (1920). Intelligence and it's uses. Harper's Magazine 140:227-235.
|
90 |
Watson GW, Papamarcos SD (2002). Social capital and organizational commitment. Journal of Business and Psychology 16(4):537-552.
DOI
|
91 |
Weigl M, Hornung S, Parker SK, Petru R, Glaser J, Angerer P (2010). Work engagement accumulation of task, social, personal resources: A three-wave structural equation model. Journal of Vocational Behavior 77(1):140-153.
DOI
|
92 |
Weis S, Suss HM (2007). Reviving the search for social intelligence: A multitrait-multimethod study of its structure and construct validity. Personality and Individual Differences 42(1):3-14.
DOI
|