Browse > Article

Conceptual Framework for the Relationships among Job-Training Satisfaction, Job Satisfaction, and Turnover Intention in Foodservice Operations  

Choi, Eun-Kyong Cindy (Kemmons Wilson School of Hospitality and Resort Management, The University of Memphis)
Zhao, Jinlin (Chaplin School of Hospitality & Tourism Management, Florida International University)
Joung, Hyunwoo David (Dept. of Nutrition and Hospitality Management, The University of Mississippi)
Suh, Eunju (Chaplin School of Hospitality & Tourism Management, Florida International University)
Publication Information
Culinary science and hospitality research / v.20, no.5, 2014 , pp. 11-15 More about this Journal
Abstract
The current study investigated the interrelationship among job-training satisfaction, job satisfaction, and turnover intention in foodservice operations. The findings suggested that the more satisfied employees were with their job training the more likely they were to be satisfied on their job. Furthermore, improving employees' job satisfaction led to lower turnover intention. However, job-training satisfaction by itself did not prove to have a negative relationship with turnover intention. Implications of the findings and future research are discussed.
Keywords
Job-Training Satisfaction; Job Satisfaction; Turnover Intention; Foodservice;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Anderson, J. C., & Gerbing, D. W. (1988). Structural modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.   DOI
2 Bartlett, K. R. (2001). The relationship between training and organizational commitment: A study in the health care field. Human Resource Development Quarterly, 12(4), 335-352.   DOI   ScienceOn
3 Bedeian, A., Ferris, G., & Kacmar, K. (1992). Age, tenure, and job satisfaction: A tale of two perspectives. Journal of Vocational Behavior, 40, 33-48.   DOI
4 Carbery, R., Garavan, T. N., O'Brien, F., & McDonnell, J. (2003). Predicting hotel managers' turnover cognitions. Journal of Managerial Psychology, 18(7), 649-679.   DOI
5 Cascio, W. (2002). Responsible Restructuring: Creative and Profitable Alternatives to Layoffs. San Francisco: Berrett-Koehler.
6 Chen, Y. C., Wang, W. C., & Chu, Y. C. (2010). Structural investigation of the relationship between working satisfaction and employee turnover. The Journal of Human Resource and Adult Learning, 6(1), 41-50.
7 Cross, W., & Wyman, P. A. (2006). Training and motivational factors as predictors of job satisfaction and anticipated job retention among implementers of a school-based prevention program. The Journal of Primary Prevention, 27(2), 195-215.   DOI
8 Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 24(4), 337-346.
9 Giangreco, A., Sebastiano, A., & Reccei, R. (2009). Trainees' reactions to training: An analysis of the factors affecting overall satisfaction with training. The International Journal of Human Resource Management, 20(1), 96-111.   DOI
10 Hellman, C. M. (1997). Job satisfaction and intent to leave. Journal of Social Psychology, 137(6), 667-689.
11 Jamal, M. (1997). Job stress, satisfaction and mental health: An empirical examination of self employed and non-self employed Canadians. Journal of Small Business Management, 35 (4), 48-57.
12 Locke, E. A. (1969). What is job satisfaction? Organizational behavior and Human Performance, 4, 309-336.   DOI
13 Lowry, D. S., Simon, A., & Kimberley, N. (2002). Toward improved employment relations practices of casual employees in the New South Wales registered clubs industry. Human Resource Development Quarterly, 13(1), 53-69.   DOI
14 Luthans, F. (1998). Organisational Behavior. Boston: Irwin McGraw-Hill.
15 Mok, C., & Finley, D. (1986). Job satisfaction and its relationship to demographics and turnover of hotel food-service workers in Hong Kong. International Journal of Hospitality Management, 5(2), 71-78.   DOI
16 Mudor, H. & Tooksoon, P. (2011). Conceptual framework on the relationship between human resource management practices, job satisfaction, and turnover. Journal of Economics and Behavioral Studies, 2(2), 41-49.
17 Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2006). Human Resources Management: Gaining a Competitive Advantage. New York: Irwin McGraw-Hill.
18 Nunnally, J. C. (1978). Psychometric Theory. New York: McGraw-Hill.
19 Santos, A., & Stuart, M. (2003). Employee perceptions and their influence on training effectiveness. Human Resource Management Journal, 13(1), 27-45.   DOI
20 Schmidt, S. W. (2007). The relationship between satisfaction with workplace training and overall job satisfaction. Human Resource Development Quarterly, 18(4), 481-498.   DOI   ScienceOn
21 Schmidt, S. W. (2010). The relationship between job training and job satisfaction: A review of literature. International Journal of Adult Vocational Education and Technology, 1(2), 19-28.   DOI
22 Smith, P. C., Kendall, L. M., & Hulin, C. L. (1975). Measurement of Satisfaction in Work and Retirement. Chicago: Rand McNally.
23 Spector, P. (1997). Job Satisfaction: Application, Assessment, Cause and Consequences. London: Sage Publications.