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A Study on the Effect of Foodservice Employees' Mentoring on Expressing Emotions and Self-Esteem  

Song, Ki-Ok (Dept. of Hotel Culinary & Catering Management, Chungwoon University)
Publication Information
Culinary science and hospitality research / v.20, no.3, 2014 , pp. 186-200 More about this Journal
Abstract
This study investigates the effect of foodservice employees' mentoring part on expressing emotions and self-esteem by conducting a survey. The data collected from the survey were analysed by SPSS18.0 and AMOS for frequency analysis, exploratory analysis, confirmatory factor analysis, correlation analysis and structure equation modeling. The results are as follows. First, the mentoring part was a significant constituent for achieving an organization's objective because a mentor and a mentee could interact and sympathize through personal recommendation, consultation and support for reducing psychological stress. Second, the mentoring part had a positive effect on organizational ability to adapt. Third, organizational conflicts influenced self-esteem. As the results indicated, the foodservice industry should manage an effective mentoring system for high quality services and the attainment of an organizational goal.
Keywords
mentor's role; expression of emotion; self-esteem; foodservice employees;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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