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http://dx.doi.org/10.15683/kosdi.2017.12.31.550

A study on the improvement of work and training to make better Korean 119 dispatcher's response ability  

Kim, Tae-hwan (Department of Security Service, University of Yongin)
Kim, Jung-Gon (Smart Sensor Research Center, Korea Electronics Technology Institute)
Woo, Nam-kyu (Department of Security Service, University of Yongin)
Kim, Je-hyun (Department of Security Service, University of Yongin)
Publication Information
Journal of the Society of Disaster Information / v.13, no.4, 2017 , pp. 550-561 More about this Journal
Abstract
This paper deals with the improving issues and methods for 119 dispatcher's work and training manual in order to improve their emergency response ability in Korea. Firstly, it was investigated and compared on manuals and training methods for the reception of emergency calls between South Korea and the USA. And then, specific improvement methods were considered by questionnaire for 95 dispatchers who work at 119 communication center in Gyeonggi-do in the basis of surveys. As a result, people and equipment related to 119 have been continuously upgraded, however, their work depend on their personal experiences and capabilities but because of the insufficient pretraining for the dispatchers. Also, the manpower is still insufficient overall compared to the work. Therefore, it is necessary to secure the expertise of the dispatchers through the systematic training program and proper training and test standards for 119 dispatchers, and to prevent errors in the logic of the situation and systematize their work by standardizing the response work and arranging appropriate manpower.
Keywords
119 communications center; 119 dispatcher; Training manual;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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