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http://dx.doi.org/10.22156/CS4SMB.2021.11.08.185

The Mediating Effect of Depression on the relationship between Emotional Labor and Somatic Symptoms and Insomnia in Non-Medical Hospital Workers  

Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare)
Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
Publication Information
Journal of Convergence for Information Technology / v.11, no.8, 2021 , pp. 185-193 More about this Journal
Abstract
The purpose of this study is to prevent risk of emotional labor and health through verifying the mediating effects of depression on the relationship between emotional labor and somatic symptoms and insomnia in non-medical hospital workers. For this study, a sample of 533 tertiary hospital's non-medical workers completed the questionnaires of the Korean Emotional Labor Scale, PHQ-15, ISI, PHQ-9. The data was analyzed using the SPSS 25.0 program. The results can be summarized as follows. 1. Among the emotional labor sub-factors, emotional dissonance had a significant effect on depression, somatic symptoms and insomnia. Other sub-factors had a relatively small effect or had no effect. 2. The results showed the partial mediating effects of depression on the relationship between emotional labor and somatic symptoms. 3. The results showed the full mediating effects of depression on the relationship between emotional labor and insomnia. On the basis of the results, we suggest the necessity of dealing with emotional dissonance and depression in non-medical hospital workers' emotional labor and health issues.
Keywords
Non-Medical Hospital Workers; Emotional Labor; Somatic Symptoms; Insomnia; Depression;
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