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http://dx.doi.org/10.22156/CS4SMB.2021.11.04.046

A Study on the RPA Module Implementation of Cloud Travel and Expense Management System  

Lee, In-Sung (Department of Partner Engineering, SAP Korea)
Oh, In-Ha (Department of Advanced Industry Fusion, Konkuk University)
Publication Information
Journal of Convergence for Information Technology / v.11, no.4, 2021 , pp. 46-54 More about this Journal
Abstract
As the realization of the 4th industrial revolution is approaching, the paradigm of the corporate work environment is changing to digital, from the traditional work environment. In particular, technologies like RPA(robotic process automation) and chatbot reduce the need for human labor or task by automating simple repetitive tasks, enabling humans to focus on more valuable tasks. In this study, corporates operating expense management services in public cloud computing environments develop a cloud module that simplifies expense report management by grafting robotic process automation and chatbot technology. According to the result of the expert evaluation, the developed system marked 80.3% of satisfaction levels and the highest satisfaction level 94% was confirmed in terms of easy of use. Based on the research result, future research can be suggested to expand the works occurring inside and outside the company to a single RPA environment by additionally linking the work system related to expense management.
Keywords
RPA; Travel and Expense Management; Cloud Computing; Chatbot; Context Awareness;
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