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http://dx.doi.org/10.22156/CS4SMB.2021.11.04.211

Relationship between Verbal Abuse Experience, Emotional Labor and Health-Promoting Behavior of Nurses in Small and Medium-Sized Hospitals  

Cho, Jin-Young (Department of Nursing, Jungwon University)
Publication Information
Journal of Convergence for Information Technology / v.11, no.4, 2021 , pp. 211-219 More about this Journal
Abstract
The purpose of this study is to investigate the level of verbal abuse experiences, emotional labor, and health-promoting behaviors of nurses in small and medium hospitals and to identify the relationship between them. Participants were 138 nurses from 2 small-medium sized hospitals. Collected data were analyzed using t-test, ANOVA, and Pearson's correlation coefficients with the SPSS 20.0 for Windows Program. As a result of the study, 82.7% of them experienced verbal abuse, and there were differences in the degree of health- promoting behavior according to gender (p=.032) and department (p=.009). Besides, it was found that emotional labor was related to health-promoting behavior (p=.039), and spiritual growth (p=<.01), and stress management (p=.028) as sub-factors. Accordingly, this study will be used as basic data for developing strategies and customized programs to reduce emotional labor, increase health-promoting activities, and contribute to the stable securing of nursing personnel.
Keywords
Verbal Abuse; Emotional Labor; Health Promoting Behavior; Nurses; Small and Medium-Sized Hospitals;
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Times Cited By KSCI : 3  (Citation Analysis)
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