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http://dx.doi.org/10.22156/CS4SMB.2021.11.10.239

The Effect of Emotional Dissonance on the Mental Health of University Administration Staff -The Mediating effect of Psychological Flexibility-  

Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare)
Hong, Min-Hee (Department of Dental Hygiene, Division of Health, Baekseok University)
Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
Publication Information
Journal of Convergence for Information Technology / v.11, no.10, 2021 , pp. 239-249 More about this Journal
Abstract
The purpose of this study is to verify the mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) in university administration staff. For this study, a sample of 191 university administration staff completed the questionnaires. The data was analyzed using the SPSS program and Sobel Test. The results of the analysis are as follows: 1. Most of the university administration staff had difficulties with emotional dissonance(52.36%), depression(47.12%), anxiety(58.12%), and somatic symptoms(62.83%). 2. The risk group of emotional dissonance had a significantly higher level of depression, anxiety and somatic symptoms compared with the normal group. 3. Emotional dissonance and psychological flexibility had a significant effect on depression, anxiety and somatic symptoms. 4. The mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) was verified. Finally, We suggested the need to intervene in emotional labor and mental health in university administration staff and psychological flexibility as an intervention and prevention method.
Keywords
University Administration Staff; Emotional Labor; Mental Health; Psychological Flexibility; Acceptance Commitment Therapy; ACT;
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