1 |
F. G. Lopez & K. G. Rice (2006). Preliminary Development and Validation of a Measure of Relationship Authenticity. Journal of Counseling Psychology, 53(3), 362-371.
DOI
|
2 |
B. L. DeGreeff, A. Burnett & D. Cooley (2010). Communicating and Philosophizing about Authenticity and Inauthenticity in a Fast-paced World. Journal of Happiness Studies, 11(4), 395-408.
DOI
|
3 |
J. H. Gilmore & B. J. Pine II (2007), What Consumers Really Want: Authenticity, Harvard Business School Press.
|
4 |
T. Henning-Thurau, M. Groth, M. Paul & D. D. Gremler (2006). Are All Smiles Create Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships. Journal of Marketing, 70(July), 58-73.
DOI
|
5 |
M. Greenbaum (2000). Emotional Intelligence takes Customer Loyalty to a Higher Level. Boardwatch Magazine, 14(7), 120-121.
|
6 |
J. R. Detert & E. R. Burris (2007). Leadership behavior and employee voice: Is the door really open?. Academy of Management Journal, 50(4), 869-884.
DOI
|
7 |
A. O. Hirchman. (1970). Exit, Voice, and Loyalty: Responsibility to Decline in Firms, Organizations and States, Cambridge, MA: Harvard University Press.
|
8 |
C. T. Brinsfield, M. Edwards & J. Greenberg. (2009). Voice and Silence in Organizations: Historical Review and Current Conceptulizations. in Voice and Silence in Organizations, Jerald Greenberg and Marissa Edwards, eds., UK: Emerald Group Publishing, 3-33.
|
9 |
E. W. Anderson. (1998). Customer Satisfaction and Word-of-Mouth. Journal of Services Research, 1(August), 5-17.
DOI
|
10 |
S. Freud. (1946). The Ego and Mechanism of Defense. International University Press.
|
11 |
E. R. Burris, K. W. Rockmann & Y. S. Kimmons. (2017). The Value of Voice to Managers: Employee Identification and The Content of Voice. Academy of Management Journal. 60(6), 2099-2125.
DOI
|
12 |
T. D. Maynes & P. M. Podsakoff. (2014). Speaking More Broadly: An Examination of The Nature, Antecedents, and Consequences of an Expanded Set of Employee Voice Behaviors. Journal of Applied Psychology, 99(1), 87-112.
DOI
|
13 |
F. J. Milliken, C. A. Schipani, N. D. Bishara & A. M. Prado. (2015). Linking Workplace Practices to Community Engagement: The Case for Encouraging Employee Voice. Academy of Management Perspectives, 29(4), 405-421.
DOI
|
14 |
L. Van Dyne, S. Ang & I. C. Botero. (2003). Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs. Journal of Management Studies, 40(6), 1359-1392.
DOI
|
15 |
P. Holland, B. Cooper & C. Sheehan. (2017). Employee Voice, Supervisor Support, and Engagement: The Mediating Role of Trust. Human Resource Management, 56(6), 915-929.
DOI
|
16 |
M. Hagedoorn, N. W. Van Yperen, E. Van de Vliert & B. P. Buunk. (1999). Employees' Reactions to Problematic Events: A Circumplex Structure of Five Categories of Responses, and The Role of Job Satisfaction. Journal of Organizational Behavior, 20(3), 309-321.
DOI
|
17 |
P. Ekman. (1992). Facial Expressions of Emotions: New Findings, New Questions. Psychological Science, 3(January), 34-38.
DOI
|
18 |
S. Harte. (2002). Authenticity. in Handbook of Positive Psychology, C. R. Snyder and Shane J. Lopez, eds., Oxford, UK: Oxford University Press, 382-394.
|
19 |
J. Liang, C. I. C. Farh & J. Farh (2012). Psychological Antecedents of Promotive and Prohibitive Voice: A Two-Wave Examination. Academy of Management Journal, 55(1), 71-92.
DOI
|
20 |
O. Gillath, A. K. Sesko, P. R. Shaver & D. S. Chun. (2010). Attachment, Authenticity, and Honesty: Dispositional and Experimentally Induced Security can reduce Self and Other-deception. Journal of Personality and Social Psychology, 98(5), 841-855.
DOI
|
21 |
A. Wood, P. A. Linley, J. Maltby, M. Baliousis, S, Joseph. (2008). The Authentic Personality: A Theoretical and Empirical Conceptualization and the Development of the Authenticity Scale. Journal of Counseling Psychology, 55(3), 385-399.
DOI
|
22 |
V. L. Downing. (2008). Attachment Style, Relationship Satisfaction, Intimacy, Loneliness, Gender Role Beliefs, and the Expression of Authenticity Self in Romantic Relationships. Doctoral Dissertation. University of Maryland, Maryland. USA.
|
23 |
P. R. Minnillo. (2007). A Grounded Theoretical Approach to the Origin and Significance of Authenticity as Perceived by Therapists within the Therapeutic Encounter. Doctoral dissertation. Indiana University, Indiana.
|
24 |
E. Tammy & P. J. Oliver. (2013). Understanding the Social Effects of Emotion Regulation: the Mediating Role of Authenticity for Individual Differences in Suppression. Emotion, 13(2), 314-329.
DOI
|
25 |
B. M. Galvin, P. Balkundi & D. A. Waldman. (2010). Spreading the word: The role of surrogates in charismatic leadership processes. Academy of Management Review, 35(3), 477-494.
DOI
|
26 |
T. D. Allen & M. C. Rush. (1998). The Effects of Organizational Citizenship Behavior on Performance Judgments: A Field Study and a Laboratory Experiment. Journal of Applied Psychology, 83(2), 247-260.
DOI
|
27 |
S. E. Hobfoll. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513-524.
DOI
|
28 |
S. W. Whiting, P. M. Podsakoff & J. R. Pierce. (2008). Effects of Task Performance, Helping, Voice, and Organizational Loyalty on Performance Appraisal Ratings. Journal of Applied Psychology, 93(1), 125-139.
DOI
|
29 |
M. R. Bashshur & B. Oc. (2015). When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations. Journal of Management, 41(5), 1530-1554.
DOI
|
30 |
E. R. Burris. (2012). The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice. Academy of Management Journal, 55(4), 851-875.
DOI
|
31 |
T. W. Ng & D. C. Feldman. (2012). Employee Voice Behavior: A Meta Analytic Test of the Conservation of Resources Framework. Journal of Organizational Behavior, 33(2), 216-234.
DOI
|
32 |
O. Janssen, E. Van De Vliert & C. Veenstra. (1999). How Task and Person Conflict Shape the Role of Positive Interdependence in Management Teams. Journal of Management, 25(2), 117-142.
DOI
|
33 |
F. J. Milliken, E. W. Morrison & P. F. Hewlin (2003). An Exploratory Study of Employee Silence: Issues that Employee Don't Communication Upward and Why. Journal of Management Studies, 40(6), 1453-1476.
DOI
|
34 |
E. Garbarino & M. S. Johnson. (1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. Journal of Marketing, 63(2), 70-87.
DOI
|
35 |
L. L. Price, E. J. Arnould & S. L. Deibler. (1995). Consumers' Emotional Responses to Service Encounters: The Influence of the Service Provider. International Journal of Service Industry Management, 6(3), 34-63.
DOI
|
36 |
L. L. Price, E. J. Arnould & P Tierney. (1995). Going to Extremes: Marketing Service Encounters and Assessing Provider Performance. Journal of Marketing, 59(2), 83-97.
DOI
|
37 |
A. R. Yu & S. H. Kim (2016). The Effects of Interdependence between Salespersons and Customers on Relationship: Focus on the Discussion of Measuring Methods of Interdependence. Journal of Marketing Management Research, 21(3), 101-132.
|
38 |
J. C. Anderson & D. W. Gerbing. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103(3), 411-423.
DOI
|
39 |
L. Van Dyne & J. A. LePine (1998). Helping and Voice Extra-Role Behaviors: Evidence of Construct and Predictive Validity. Academy of Management Journal, 41(1), 108-119.
DOI
|