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http://dx.doi.org/10.22156/CS4SMB.2018.8.5.237

Differences Between Client's and Supplier's receptions of IT Outsourcing Risks  

Kim, Kyung-Ihl (Division of Convergence Management, Korea National University of Transportation)
Publication Information
Journal of Convergence for Information Technology / v.8, no.5, 2018 , pp. 237-242 More about this Journal
Abstract
Researchers have suggested successful risk management as a key factor in successful IT outsourcing projects implementation. The documented investigations, however, have mainly addressed risk management only from a single perspective of either clients or IT vendors. This study explored the potential perception inconsistency regarding the risks between the client and the vendor for IT outsourcing projects by using a quasi-Delphi approach. The analysis results indicated some inconsistencies in the risks perceived by the two parties: (1) the clients regarded (a) lack of vendor commitment to the project and (b) poor vendor selection criteria and process as top critical risks but the vendors didn't; and (2) on the other hand, the vendors perceived (a) unclear requirements and (b) lack of experience and expertise with project activities as significant risks but the clients didn't. Insights into how the client and the vendor perceive risks may help both parties determine how to partner and manage project risks collaboratively to succeed in outsourcing.
Keywords
Risk Perception; Risk Identification; IT Outsourcing Project; Project Partnering; Project Management;
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