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http://dx.doi.org/10.22156/CS4SMB.2018.8.5.001

A Systematic Review on Role Conflicts of Medical Service Workers  

Lim, Soon-Ryun (Department of Dental Hygiene, Namseoul University)
Lee, Soon-Young (Department of Dental Hygiene, The Graduate School of Namseoul University)
Publication Information
Journal of Convergence for Information Technology / v.8, no.5, 2018 , pp. 1-10 More about this Journal
Abstract
This study systematically collected and analyzed the results of previous studies on the role conflict of medical service workers. The data were collected according to the systematic review guidelines of PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-analysis). Among the collected documents, 33 were used for the final analysis. The documents using the tools of Kim Mun-sil and Park Sang-yeon were 14,, 12 articles using Rizzio et al's tool, and 3 articles using Eun-hee Lee et al. Qualitative research methods were used in five of the 33 references. As a result of literature analysis, the higher the conflict of roles, the lower the job satisfaction, the employee 's intention, and organizational commitment. The higher the role conflict, the more burnout, job stress, and turnover intention increased. In this study, there are limitations in analyzing the relationship between role conflict and various variables. Based on the results of this study, it is expected that the research on the countermeasures and mediation strategies of the role conflict of medical service workers will be actively conducted.
Keywords
Role Conflict; Medical Service Worker; Review; Care Worker; Dental Hygienist; Nurse;
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Times Cited By KSCI : 8  (Citation Analysis)
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