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http://dx.doi.org/10.5859/KAIS.2022.31.3.153

Examining the Factors that Influence the Continuance Intention of the Video Conferencing Solution  

Kim, Hyun Jun (국민대학교 비즈니스IT전문대학원)
Ahn, Hyun Chul (국민대학교 비즈니스IT전문대학원)
Publication Information
The Journal of Information Systems / v.31, no.3, 2022 , pp. 153-176 More about this Journal
Abstract
Purpose This study aims to identify and empirically prove the factors and influence relationships that affect the intention to continue using the video conferencing solution. Design/methodology/approach This study designed a research model by integrating self-efficacy, facilitation condition, event-related fear, and social influencing factors based on the post-acceptance model of IT continuance that explained the relationship between disconfirmation, post-usage usefulness, satisfaction, and continuance intention. Findings As a result of empirical analysis, in this study, it was confirmed that positive disconfirmation and post-usage usefulness had a positive effect on satisfaction, and satisfaction had a positive effect on continuance intention. In addition, we confirmed that self-efficacy and social influence had a positive effect on continuance intention, but event-related fear and facilitating condition had no significant effect.
Keywords
Video Conferencing; Post-Acceptance Model of IT Continuance; Event-Related Fear; Social Influence; COVID-19; Continuance Intention;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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