Browse > Article
http://dx.doi.org/10.5859/KAIS.2018.27.2.221

Understanding Individual's Switching Intentions to Smart Appliances : A Perspective of the Push-Pull-Mooring Framework and Status Quo Bias  

Kim, Sang-Hyun (경북대학교 경영학부)
Park, Hyun-Sun (경북대학교 경영학부)
Publication Information
The Journal of Information Systems / v.27, no.2, 2018 , pp. 221-245 More about this Journal
Abstract
Purpose This study aims to investigate the factors that influence switching intention of Smart Appliances. We focuses on Push-Pull-Mooring theory and status quo bias as factors related to switching behavior. Design/methodology/approach This study developed an model to explain the switching intention of Smart Appliances and conducted structural equation modeling with AMOS22.0. To test the proposed hypotheses, we collected 319 survey responses from smart appliances's users. Findings The results indicated that low usefulness and low ease of use had an effect on the switching intention of smart appliances. The results also indicated that attractiveness of the alternative and social norms had an effect on the switching intention of smart appliances. Lastly, The difference between the relation of push effect and switching intention and the relation of pull effect and switching intention was found to be due to the level of status quo bias. The academic and managerial implications were discussed based on the results of empirical analysis.
Keywords
Smart Appliances; Switching Intention; Push-Pull-Mooring Theory; Status Quo Bias;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Hsieh, J. K., Hsieh, Y. C., Chiu, H. C., and Feng, Y. C., "Post-adoption Switching Behavior for Online Service Substitutes: A Perspective of the Push-Pull-Mooring Framework", Computers in Human Behavior, Vol. 28, No. 5, 2012, pp. 1912-1920.   DOI
2 Samuelson, W., and Zeckhauser, R., "Status Quo Bias in Decision Making," Journal of Risk and Uncertainty, Vol. 1, No. 1, 1988, pp. 7-59.   DOI
3 Sun, Y., Liy, D., Chen, S., Wu, X., and Shen, X. L., "Understanding Users' Switching Behavior of Mobile Instant Messaging Applications: An Empirical Study from the Perspective of Push-Pull-Mooring Framework," Computers in Human Behavior, Vol. 75, 2017, pp. 727-738.   DOI
4 Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D., "User Acceptance of Information Technology: Toward a Unified View," MIS Quarterly, Vol. 27, No. 3, 2003, pp. 425-478.   DOI
5 Wixom, B. H., Watson, H. J., "An Empirical Investigation of the Factors Affecting Data Warehousing Success," MIS Quarterly, Vol. 25, No. 1, 2001, pp. 17-41.   DOI
6 Wu, K., Vassileva, J., and Zhao, Y., "Understanding Users' Intention to Switch Personal Cloud Storage Services: Evidence from the Chinese Market," Computers in Human Behavior, Vol. 68, 2017, pp. 300-314.   DOI
7 Xu, F., Tian, M., Xu, G., Ayala, B. R., and Shen, W., "Understanding Chinese Users' Switching Behaviour of Cloud Storage Services," The Electronic Library, Vol. 35, No. 2, 2017, pp. 214-232.   DOI
8 Ye, C., and Potter, R., "The Role of Habit in Post-Adoption Switching of Personal Information Technologies: An Empirical Investigation," Communications of the Association for Information Systems, Vol. 28, No. 1, 2011, pp. 585-610.
9 Zhang, K. Z. K., Cheung, C. M. K., and Lee, M. K. O., "Online Service Switching Behavior: The Case of Blog Service Providers," Journal of Electronic Commerce Research, Vol. 13, No. 3, 2012, pp. 184-197.
10 Zhang, X., Guo, X., Wu, Y., Lai, K. H., and Vogel, D., "Exploring the Inhibitors of Online Health Service Use Intention: A Status Quo Bias Perspective," Information & Management, Vol. 54, 2017, pp. 987-997.   DOI
11 Li, C. Y., "Consumer Behavior in Switching between Membership Cards and Mobile Applications: The Case of Starbucks," Computers in Human Behavior, Vol. 84, 2018, pp. 171-184.   DOI
12 Hsieh, P. J., and Lin, W. S., "Explaining Resistance to System Usage in the PharmaCloud: A View of the Dual-Factor Model," Information & Management, Vol. 55, 2018, pp. 51-63.   DOI
13 Hou, A. C. Y., Chern, C. C., Chen, H. G., and Chen, Y. C., "Migrating to a New Virtual World: Exploring MMORPG Switching through Human Migration Theory," Computers in Human Behavior, Vol. 27, 2011, pp. 1892-1903.   DOI
14 Kim, H. W., and Kankanhalli, A., "Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective," MIS Quarterly, Vol. 33, No. 3, 2009, pp. 567-582.   DOI
15 Li, C. Y., and Ku, Y. C., "The Power of a Thumbs-Up: Will e-Commerce Switch to Social Commerce," Information & Management, Vol. 55, No. 3, 2018, pp. 340-357.   DOI
16 Li, J., Liu, M., and Liu, Z., "Why do Employees Resist Knowledge Management Systems? An Empirical Study from the Status Quo Bias and Inertia Perspectives," Computers in Human Behavior, Vol. 65, 2016, pp. 189-200.   DOI
17 Moon, B., "Paradigms in Migration Research: Exploring 'Mooring' as a Schema", Progress in Human Geography, Vol. 19, No. 4, 1995, pp. 504-524.   DOI
18 Nunnally, J. C., Psychometric Theory (2nd), New York: McGraw-Hill, 1978.
19 박상철, "근시안적 손실회피 관점에서 본 모바일 애플리케이션 사용자의 현상유지 편향에 관한 연구," 정보시스템연구, 제24권, 제2호, 2015, pp. 189-208.
20 김현중, 글로벌 기업의 스마트 가전 전략, 정보통신산업진흥원 IT SPOT ISSUE, 2012.
21 Chang, H. H., Wong, K. H., and Li, S. Y., "Applying Push-Pull-Mooring to Investigate Channel Switching Behaviors: M-Shopping Self-Efficacy and Switching Costs as Moderators," Electronic Commerce Research and Applications, Vol. 24, 2017, pp. 50-67.   DOI
22 Bansal, H. S., Taylor, S. F., and James, Y. S., "Migrating to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors", Journal of the Academy of Marketing Science, Vol. 33, No. 1, 2005, pp. 96-115.   DOI
23 Barclay, D. W., Higgins, C. A., and Thompson, R. L., "The Partial Least Squares(PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration," Technology Studies, Vol. 2, No. 2, 1995, pp. 285-309.
24 Chang, I. C., Liu, C. C., and Chen, K., "The Push, Pull and Mooring Effects in Virtual Migration for Social Networking Sites", Information Systems Journal, Vol. 24, No. 4, 2014, pp. 323-346.   DOI
25 Chin, W. W., Multi-Group analysis with PLS. http://disc-nt.cba.uh.edu/chin/plsfaq.htm.
26 Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly, Vol, 13, No. 3, 1989, pp. 319-339.   DOI
27 Fang, Y. H., and Tang, K., "Involuntary Migration in Cyberspaces: The Case of Msn Messenger Discontinuation," Telematics and Informatics, Vol. 34, 2017, pp. 177-193.   DOI
28 Fornell, C., and Larcker, D. F., "Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics," Journal of Marketing Research, Vol. 18, No. 3, 1981, pp. 382-388.   DOI
29 Ravenstein, E., "The Laws of Migration: Second Paper", Journal of the Royal Statistical Society, Vol. 52, No. 2, 1889, pp. 241-305.   DOI
30 Park, J. H., and Kim, M. K., "Factors Influencing the Low Usage of Smart TV Services by the Terminal Buyers in Korea," Telematics and Informatics, Vol. 33, No. 4, 2016, pp. 1130-1140.   DOI
31 Ajzen, I., "The Theory of Planned Behavior," Organizational Behavior and Human Decision Processes, Vol. 50, No. 2, 1991, pp. 179-211.   DOI
32 중소기업기술정보진흥원, 중소․중견기업 기술로드맵 2017-2019 - 스마트홈/비즈니스, 2017.
33 한국정보통신산업진흥원, 글로벌 기업의 스마트 가전 전략, IT SPOT ISSUE-08, 2012.