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http://dx.doi.org/10.22693/NIAIP.2020.27.3.056

The Effect of Digital Divide on the Use of Online Services in the Severely Disabled People: Focusing on Online Accessibility  

Jang, Changki (Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology)
Sung, WookJoon (Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology)
Publication Information
Informatization Policy / v.27, no.3, 2020 , pp. 56-81 More about this Journal
Abstract
The purpose of this research is to empirically examine the effects of motivation and skill for digital devices and the Internet on the use of online services in the severely disabled people. In addition to the general effect of digital divide, particularly for the case of severely disabled people, the effects of physical and mental inconvenience of individuals were taken into account and the moderating effect was confirmed by classifying the groups that need help with online activities and those that do not. The 2018 Digital Divide Survey data of the National Information Society Agency was used for the study. As a research method, path analysis and multi-group analysis using a sequence access model to Internet use were performed. As a result, it was confirmed that even in the case of the disabled, the motivational factor affects the skill for digital device operation and Internet use, and this access skill sequentially affects the use of online services. In particular, it was found that the effect of strategic and technical skill for internet use is the most important for the use of online services for the disabled rather than the motivation or a simple operational skill for digital devices. In addition, it was found that even in the disabled group, those requiring help in using the Internet was more passive in using the online service than the rest in the group. The results of this study suggest the need for stronger capacity for physical access as well as support in building strategic and technical skills that enhance responsibilities and protect from risks in using the Internet among the people with disabilities.
Keywords
digital divide; severely disabled people; digital exclusion; information inequality; digital accessibility;
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Times Cited By KSCI : 7  (Citation Analysis)
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