Browse > Article
http://dx.doi.org/10.3743/KOSIM.2022.39.1.017

A Study on the Effect of Non-Face-to-Face Service on Relieving Library Anxiety  

Lee, Kyunghwa (건국대학교 일반대학원 문헌정보학과)
Noh, Younghee (건국대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.39, no.1, 2022 , pp. 17-44 More about this Journal
Abstract
The purpose of this study was to present a plan on the effect of non-face-to-face services on library anxiety facilities by analyzing the library anxiety factors of university library users. To this end, we look at the cases of university library user service response activities in response to the COVID-19 crisis and select 40 schools with the highest number of library visitors per student from among domestic four-year university libraries with 5,000 or more and less than 10,000 students. Methods of information service and program cases were analyzed, and K-LAS was reconstructed and surveyed for current students using the K university library, and frequency analysis, descriptive statistical analysis, exploratory factor analysis, and reliability analysis, correlation analysis, and multiple regression analysis were applied to analyze the library anxiety factors of users. Identify the relationship between 5 library anxiety factors and non-face-to-face service activation factors, such as physical/environmental factors of the library, data search selection factors, digital information system factors, librarian (staff) factors, and psychological/emotional factors, and activate non-face-to-face services. The influence of these factors on library anxiety factors was examined, and as a result, it was found that non-face-to-face service activation factors had the greatest influence on library digital information system anxiety factors. Based on the analysis results, it was attempted to derive a plan to relieve users' library anxiety by activating non-face-to-face services.
Keywords
COVID-19; non-face-to-face service; library anxiety; university library; information service;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Jiao, Q. G. & Onwuegbuzie, A. J. (2002). Di-mensions of library anxiety and social interdependence: implications for library services. Library Review, 51(2), 71-78. https://doi.org/10.1108/00242530210418837   DOI
2 Mellon, C. A. (1986). Library anxiety: a grounded theory and its development. College and Research Libraries, 47(2), 160-165. https://doi.org/10.5860/crl_47_02_160   DOI
3 Onwuegbuzie, A. J. (1997). Writing a research proposal: the role of library anxiety, statistics anxiety, and composition anxiety. Library and Information Science Research, 19(1), 5-33. https://doi.org/10.1016/S0740-8188(97)90003-7   DOI
4 Shoham, S. & Mizrachi, D. (2001). Library anxiety among undergraduates: a study of Israeli B. Ed students. The Journal of Academic librarianship, 27(4), 305-311. https://doi.org/10.1016/S0099-1333(01)00216-6   DOI
5 Van Kampen, D. J. (2004). Development and validation of the multidimensional library anxiety scale. College & Research Libraries, 65(1), 28-34. https://doi.org/10.5860/crl.65.1.28   DOI
6 Van, D. V. & Ferry, J. (1980). Neasuring and Assessing Organizations. New York: Wiley.
7 KERIS Rinfo (2020, November 27). Available: http://www.rinfo.kr/stat/search/basic/5.
8 Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw Hill.
9 Park, JooBum & Jeong, Dong Youl (2010). A study on the development of digital library anxiety scale. Journal of the Korean Library and Information Science, 44(4), 353-371. https://doi.org/10.4275/KSLIS.2010.44.4.353   DOI
10 Jung, JongKee (2014). A study on the impact of library exposure exoerience to freshmen's academic library anxiety in South Korea. Journal of Korean Library and Information Science Society, 45(1), 271-296.
11 Kwak, Seung-Jin, Noh, Younghee, & Kang, Jung-Ah (2015). A study on cooperatively building policy information resources and training policy information specialized librarian. Journal of Social Science, 26(2), 89-122. http://doi.org/10.16881/jss.2015.04.26.2.89   DOI
12 Lee, Ji Wook & Lee, Yong Jae (2021). A study on the sustainable academic library services in the new normal age. Journal of Korean Library and Information Science Society, 52(2), 357-377. https://doi.org/10.16981/kliss.52.2.202106.357   DOI
13 Park, Tae-Yeon & Oh, Hyo-Jung. (2020). A study on library service in the post-COVID era through issues on media. Journal of Korean Library and Information Science Society, 51(3), 251-279. https://doi.org/10.16981/kliss.51.3.202009.251   DOI
14 Noh, Younghee, Kang, Pil Soo, & Kim, Yoon Jeong (2020). A study on the activation measures of library's online services to overcome COVID-19. Journal of Korean Library and Information Science Society, 51(4), 185-210. http://doi.org/10.16981/kliss.51.4.202012.185   DOI
15 Park, Ha. Na (2016). A Study on Library Anxiety of Undergraduate Users of University Libraries. Master's thesis, Ajou University Graduate School of Education.
16 Park, HyunYoung & Nam, Tae Woo (2006). A study on the development of library anxiety scales. Journal of the Korean Library and Information Science, 40(3), 99-120. https://doi.org/10.4275/KSLIS.2006.40.3.099   DOI
17 Bostick, S. L. (1992). The Development and Validation of the Library Anxiety Scale. Doctoral dissertation, Wayne State University, Detroit.