Browse > Article
http://dx.doi.org/10.3743/KOSIM.2020.37.2.353

A Study on the User Experience Factors for The Knowledge and Information Resource System  

Chun, Jung Hyun (연세대학교 문헌정보학과)
Lee, Jee Yeon (연세대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.37, no.2, 2020 , pp. 353-379 More about this Journal
Abstract
This study developed a user experience factors for the evaluation of knowledge and information resource system from the user experience perspectives, which is emerging as a new analysis standard in the field of information media and information service research. Based on the analysis criteria selected through literature analysis, 'system perception factor' and 'user experience factor' were derived as factors influencing the use of information systems through an experimental study based on the user experience sampling method. As a result, the user experience factors of final knowledge and information resource system includes nine user experience factors, 55 detailed user experience factors, and 138 system perception factors. This study is significant in that the abstract concept 'user experience' was derived and presented as a practical, concrete, measurable factor through experiments. The derived user experience factors should serve as a basis for measuring user experience perceived by users of the knowledge and information resource system.
Keywords
user experience; UX; user experience factor; knowledge and information resource system; knowledge and Information resource; usability evaluation;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Kim, Jinwoo (2012). Human-computer interaction: Principles and methods for UX innovation. Ahn Graphics.
2 Kim, Hyunjin, Kim, Kwangjae, Heo, JunYeon, Kim, Minjun, Yim, JinHo, Shin, Seungcheo, & Ahn, HyoIn (2012). Developing an user experience evaluation system. Proceeding of Korean Institute of Industrial Engineers, 1356-1362.
3 Roh, Joohwan (2011). UXDESIGN. Seoul: Mentor.
4 Ryu, Jeongwoo, Kim, Yoori, & Suh, Bongwon (2014). Research on browsing experience of smartphone applications. Proceeding of HCI KOREA, 363-370.
5 Maeng, Seungwoo, & Lee, Eunjong (2008). Development of user experience model in product design- focused on the information appliance. Proceeding of HCI KOREA, 874-879.
6 Moon, Heeyung, Han, Sung H., Park, Jaehyun, Kim, Hyun K., & Oh, Seunghwan (2010). A literature survey of measuring the user experience. Proceeding of Ergonomics Society of Korea, 114-117.
7 Park Sanghoo, Kim, Sangmi, & Han Seungmi (2014). Analysis of multitasking in the context of using multiple mobile devices. Proceeding of HCI KOREA, 404-411.
8 Park, Jongmin, Ha, hyunnam, Hong, Sangwoo, & Chung, Kyungwon (2014). Building service UX index: Measuring UX satisfaction in mobile content services. Journal of the HCI Society of Korea, 9(2), 41-51. http://doi.org/10.17210/jhsk.2014.11.9.2.41   DOI
9 Park, Taesung, Lee, Cindy, Seo, Julie, & Lee, Rick (2004). A study on the timely execution of usability testing on a specific phase of website development project. Proceeding of HCI KOREA, 1574-1579.
10 Yamazaki, K., & Furuta, K. (2007). Design tools for user experience design, Human-Computer Interaction, 4550, 298-307. https://doi.org/10.1007/978-3-540-73105-4_33
11 Ban, Juncheol (2013). Long-lasting UX design. Seoul: Hanbit Media.
12 Seo, Eunkyung (2001). A study on the usefulness of interface metaphor model in search system. Journal of the Korean Society for Information Management, 18(3), 179-201.
13 Seo, Eunkyung (2011). A review on user interface research in the field of information science. Journal of the Korean society for information management, 28(4), 7-31. http://doi.org/10.3743/KOSIM.2011.28.4.007   DOI
14 Son, Youngmin, & Lim, Junghoon (2014). A study on the mobile application UX assessment table development for infant education. Journal of Integrated Design Research, 13(3), 63-72. http://doi.org/10.21195/jidr.2014.13.3.006   DOI
15 Um, GiJun (2014). A study on UX guideline of the University mobile web the perspective of an information design. Journal of Digital Design, 14(2), 161-170. http://doi.org/10.17280/jdd.2014.14.2.016016   DOI
16 Um, Myoungyong, & Kim, Taeung (2010). Flow experience of digital contents: Focusing on the case of online games. Journal of The Korea Contents Association, 10(8), 209-216. http://doi.org/10.5392/JKCA.2010.10.8.209   DOI
17 Lee, Seung-Min, & Jung, Hoe-Kyung (2011). Factors INFLUENCING THE PURCHASE INTENTION OF MOBILE PHones. Journal of The Korea Contents Association, 11(9), 293-301. http://doi.org/10.5392/JKCA.2011.11.9.293   DOI
18 Yee, Jongseok, & Yang, Sungho (2001). The effect of loyalty program on the value recognition and loyalty of customer. Journal of Consumer Studies, 12(4), 23-37.
19 Oh, In Kyun, & Jung, Sukgill (2014). An analysis of previous research trends on user experience design process. Journal of Digital Design, 14(2), 247-256. http://doi.org/10.17280/jdd.2014.14.2.024024   DOI
20 Lee, Dongwon, Kim, Jaejeung, Lee, Kangwook, & Lee, Howon (2011). A study on technology valuation method considering UX. Proceeding of HCI KOREA, 1146-1149.
21 Lee, Jeeyeon, & Kim, Junsup (2016). Analyzing the trends of the korean information user studies. Journal of the Korean Society for Information Management, 33(3), 201-223. http://doi.org/10.3743/KOSIM.2016.33.4.201
22 Lee, Changwook (2010). The status of cultural interface by emergence of new media's contents. Journal of Communication Design, 33, 26-34.
23 Lee, HyeJung (2010). UX design, applying the model of future contents. The Korean Society of Science & Art, 7, 51-64.   DOI
24 Jeong, Sujin, & Lee, Jeeyeon (2011). The development of heuristics for the usability of research information systems. Journal of the Korean Society for Information Management, 28(3), 355-376. http://doi.org/10.3743/KOSIM.2011.28.3.355   DOI
25 Ha, Youngkyong, & Pan, Younghwan (2015). A study on user research methods of UX design based on time. KSDS Conference Proceeding, 220-221.
26 Consolvo, S., & Walker, W. (2003). Using the experience sampling method to evaluate ubicomp applications. IEEE Pervasive Comput, 2(2), 24-31. DOI: 10.1109/MPRV.2003.1203750   DOI
27 Csikszentmihalyi, M. (1975). Beyond boredom anxiety. San Francisco, CA: Jossey-Bass.
28 Dumas, J. S., & Redish, J. (1999). A practical guide to usability testing. The Mill, UK: Intellect Books.
29 Dervin, B., & Nilan, M. (1986). Information needs and uses. Annual Review of Information Science and Technology(ARIST), 21, 3-33
30 Desmet, P., & Hekkert, P. (2007). Framework for product experience. International Journal of Design, 1(1), 57-66.
31 Forlizzi, J., & Battarbee, K. (2004, August). Understanding experience in interactive systems. In Proceedings of the 5th conference on Designing interactive systems: Processes, practices, methods, and techniques (pp. 261-268).
32 Ghani, J., & S. Deshpande. (1994). Task characteristics and the experience of optimal flow in human-computer interaction. The Journal of Psychology, 128(4), 381-391.   DOI
33 Hassenzahl, M. (2002). The effect of perceived hedonic quality on product appealingness, International Journal of Human-Computer Interaction, 13, 479-497
34 Hiltunen, M., Laukka, M., & Luomala, J. (2002). Mobile user experience. Finland: Edita Publishing Inc.
35 Johnson, J. (2008). GUI bloopers: Don'ts and do's for software developers and web designers. San Franscisco, CA: Elsevier Science
36 Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, JB. (2009). User experience over time: An initial framework. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 729-738. ACM. https://doi.org/10.1145/1518701.1518814
37 Kujala, S., Roto, V., Vaananen-Vainio-Mattila, K., Karapanos, E., & Sinnela, A. (2011). UX Curve: A method for evaluating long-term user experience. Interacting with Computers, 23(5), 473-483. https://doi.org/10.1016/j.intcom.2011.06.005   DOI
38 Marcus, A. (2006). Cross-cultural user-experience design, In International Conference on Theory and Application of Diagrams, 4045: 16-24. https://doi.org/10.1007/11783183_4
39 Law, E. L. C., van Schaik, P., & Roto, V. (2014). Attitudes towards user experience(UX) measurement. International Journal of Human-Computer Studies, 72(6), 526-541. https://doi.org/10.1016/j.ijhcs.2013.09.006   DOI
40 Leong, T. W. (2006, June). Designing for experiences: randomness as a resource. In Proceedings of the 6th conference on Designing Interactive systems (pp. 346-347).
41 Nielsen. J. (1994). Usability engineering, cambridge. MA: Academic Press.
42 Norman, D. A. (1998). The invisible computer. Cambridge, USA: MIT Press.
43 Obrist, M., Roto, V., & Vaananen-Vainio-Mattila, K. (2009). User experience evaluation: Do you know which method to use?. In CHI'09 Extended Abstracts on Human Factors in Computing Systems, 2763-2766. ACM. https://doi.org/10.1145/1520340.1520401
44 Roto, V. (2006). Web browsing on mobile phones - Characteristics of user experience. Ph.D. diss., Department of Technology, Helsinki University, Finland.
45 Taylor, R. S. (1986). Value-added processes in information systems. Norwood, NJ: Ablex.
46 Tullis, T., & Albert, B. (2008). Measuring the user experience: Collecting, analyzing, and presenting usability metrics. San Fransisc, CA: Morgan Kaufmann.
47 Vermeeren, A. P., Law, E. L. C., Roto, V., Obrist, M., Hoonhout, J., & Vaananen-Vainio-Mattila, K. (2010). User experience evaluation methods: Current state and development needs. In Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries, 20(3), 521-530. ACM. https://doi.org/10.1145/1868914.1868973
48 Kim, Sangheon, & Kim, Nayun (2011). Knowledge hierarchy for culture contents development. Journal of The Korea Contents Association, 11(12), 711-722. http://doi.org/10.5392/JKCA.2011.11.12.711   DOI
49 Kang, Jaejung, & Moon, Taesoo (2008). The characteristics of the web-based online learning systems influencing on the flow experience. The Journal of Internet Electronic Commerce Resarch, 8(2), 61-83.
50 Kang, Hyuneung (2012). The impact of user interface and emotional experience on brand identity. Journal of The Korean Society Design Culture, 18(1), 1-12.
51 Walton, G. (2015). What user experience(UX) means for academic libraries. New Review of Academic Librarianship, 21(1), 1-3. https://doi.org/10.1080/13614533.2015.1001229   DOI