Browse > Article

서비스 과학을 통한 서비스 혁신  

Han, Hui-Yeong (한국IBM)
Publication Information
Communications of the Korean Institute of Information Scientists and Engineers / v.26, no.1, 2008 , pp. 83-87 More about this Journal
Keywords
Citations & Related Records
연도 인용수 순위
  • Reference
1 Aspray, W., B. O. Williams.. Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950-1973. IEEE Annals of the History of Computing, 16(4), 60-74. 1994   DOI   ScienceOn
2 Zeithanl, V.L., M. J. Bitner, Services marketing. McGraw-Hill. New York, NY, 1996
3 P.M. Maglio et al., "Service Systems, Service Scientists, SSME, and Innovation," Comm. ACM, pp. 81-85, July 2006
4 Lovelock, C. H., Classifying services to gain strategic marketing insight: The diversity of service sector makes it difficult to come up with managerially useful generalizations concerning marketing practice in service organizations. Journal of Marketing, 47, 9-20,1983
5 J. Spohrer and D. Riecken, "Special Issue: Services Science," Comm. ACM, pp. 30-32, July. 2006
6 Jim Spohrer and Paul P. Maglio., "The Emergence of Service Science: Toward systematic service innovations to accelerate co-creation of value", IBM Almaden Research Center, 2006
7 Linda Dailey Paulson, "Services Science: A New Field for Today's Economy", Computer, August 2006
8 유시정, 강길환, "서비스 경영의 이론 정립과 교육 방향에 대한 논의", 서비스경영학회지, 2000,1(1)
9 H. Chesbrough and J. Spohrer, "A Research Manifesto for Services Science," Comm. ACM, pp. 35-40, July 2006
10 Hill, T.P.,On goods and services. The Eeview of Income and Wealth, 23(4), 315-338, . 1977   DOI
11 Berry, L. L., 1980. Services marketing is different. Business (May-June), 24-29, 1980
12 Sasser, E., R. P. Olsen, Wyckoff, D., Management of service operations, Allyn and Bacon, Boston, 1978
13 Gronroos, C., Service management and marketing. Lexington Books. Lexington, MA, 1990
14 Engelbart, D. C. 1963. A conceptual famework for the augmentation of man's intellect, in Howerton and Weeks (Eds.), Vistas in Information Handling, Spartan Books, Washington, D. C
15 Fitzsimmons, J. A., M. J. Fitzsimmons, Service management: Operations, strategy, and information technology. Third edition. McGraw-Hill: New York, NY. 2001