Browse > Article
http://dx.doi.org/10.3745/KIPSTD.2011.18D.5.357

A Study on Acceptance Vitalizations Plans of NEIS Parents Services Based on ANP BCR Model: Targeting Elementary School Parents  

Seo, Hyun-Sik (단국대학교 경영학부)
Song, In-Kuk (단국대학교 경영학부)
Abstract
The study aims to examine the service preference between the NEIS(National Education Information Systems) and alternatives, based on the benefits, costs and risks of NEIS service for parents, and finally propose the vitalizations plans for that public services. As a part of public services, NEIS has not only provided the educational information for the students, which enables school parents to suffice for information need, and but also leaded in the parents' participation for the various educational policies. However, major NEIS users such as teachers and parents recently began to blame for the various data errors and connection failures of NEIS. Despite of the research importance, most of NEIS studies severely depended on TAM and researches investigating the preference of school parents for NEIS services rarely exist. The study classifies NEIS parents services into benefits, costs, and risks based on ANP BCR model, identifies the preference for the services, compares the NEIS services and alternatives, and provides the results of sensitivity analyses. The analyses identify that NEIS was not frequently used by school parents and that the service preference of the school parents was not considered yet. Consequently, the study stresses the acceptance vitalizations plans for NEIS.
Keywords
National Education Information Systems for Parents; ANP; BCR Model; Sensitivity Analysis; TAM;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 박정주, "학교 조직의 교육행정정보시스템(NEIS) 수용 요인에 관한 구조적 분석", 교육행정학연구, 25(4), pp.215-236, 2007.
2 유정수, 백현기, "교육정보화를 통한 학부모 학교교육 참여 촉진 방안 연구", 한국정보교육학회, 13(4), pp.433-441, 2009.
3 Seddon, P. B., "A Respecification and Extension of the DeLone and McLean Model of IS Success," Information Systems Research, 8(3), pp.240-253, 1997.   DOI   ScienceOn
4 Goodhue, D. L. and Thompson, R. L., "Task- Technology Fit and Individual Performance," MIS Quarterly, 19(2), pp.213-236, 1995.   DOI   ScienceOn
5 서울경제신문, "NEIS 오류로 석차 바뀐 고교생 2만 9,007명", 2011. 7.25.
6 박상철, "내자녀 바로 알기 인터넷 학부모서비스의 교육적 효과 분석", 교육인적자원부, 정책연구과제, 2006 -이슈-16, 2006.
7 NEIS 홈페이지, http://www.neis.go.kr
8 윤원로, 김명진, 임혜선, 오병진, 구연미, 유영은, "학부모서비스 활성화 방안(서비스의 질 개선 방안)", 서울: 한국교육학술정보 원, 2007.
9 이용복, 서현수, 윤덕균, "ANP를 이용한 고객 지향적 마케팅 의사결정 모델 설계", 품질경영학회지, 33(2), pp.32-40, 2005.
10 Mead, L. and Sarkis, J., "A Conceptual Model for Selection and Evaluating Third-party Reverse Logistics Provider," Supply Chain Management, 7(5), 283-295, 2002.   DOI   ScienceOn
11 Sarkis, J., "A Methodological Framework for Evaluating Environmentally Conscious Manufacturing Program", Computers and Industrial Engineering, 36(4), pp.793-810, 1999.   DOI   ScienceOn
12 김태구, "비자발적 수용환경의 호텔 프론트오피스시스템 이용 예측", 한국관광학회, 관광학연구, 30(1), pp.129-150, 2006.
13 김수구, "NEIS 교무업무시스템 활용 과정상의 장애요인 분석- NEIS 지원서비스의 질의내용을 중심으로", 교육연구논총, 29(1), pp.1-22, 2008.
14 Sallis, J., Schools, parents and governors: A new approach to accountability, London: Routledge, 1988.
15 문창배, 고요섭, 손충기, 마지순, 조정원, 박정환, "교육주체간 상호작용을 고려한 구성주의 기반 학급운영시스템", 한국콘텐 츠학회논문지, 10(3), pp.454-462, 2010.
16 Ajzen, I., "The Theory of Planned Behavior," Organizational Behavior and Human Decision Processes, 50, pp.179-211, 1991.   DOI
17 Venkatesh, V. and Davis, F. D., "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, 46(2), pp.186-204, 2000.   DOI   ScienceOn
18 Chen, P. Y. and Hitt, L. M., "Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry," Information Systems Research, 13(3), pp.255-274, 2002.   DOI   ScienceOn
19 Thatcher, J. B. and George, J. F., "Commitment, Trust, and Social Involvement: An Exploratory Study of Antecedents to Web Shopper Loyalty," Journal of Organizational Computing and E-Commerce, 14(4), pp.243-268, 2004.   DOI   ScienceOn
20 Hamalainen, R. P. and Stepplinen, T. O., "The Analytic Network Process in Energy Policy Planning," Socio- Economic Planning Sciences, 20(6), pp.399-405, 1986.   DOI   ScienceOn
21 하영수, "전자정부구현에 대한 주민수용태도에 관한 연구 -Davis의 신기술 수용모형을 중심으로", 한국지방자치학회보, 통권38호, 14(2), pp.257-274, 2002.
22 Taylor, S. and Todd, P., "Assessing IT Usage: The Role of Prior Experience," MIS Quarterly, 19(4), pp.561-570, 1995.   DOI   ScienceOn
23 장원경, 김태균, "비자발적 환경의 회계정보시스템 수용에 관한 연구: TAM과 TPB를 이용하여", 한국데이타베이스학회, 12(1), pp.173-189, 2005.
24 김준우, 문형도, "비자발적 사용 환경에서의 기술 수용모델 (TAM)에 관한 연구", 한국경영정보학회 학술대회, pp.706-723, 2008.
25 한국정보화진흥원, "범정부 서비스 참조모형 2.0", 2009.
26 Davis, F. D., "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, 13(3), pp.319-340, 1989.   DOI   ScienceOn
27 Davis, F. D., Bagozzi, R. P. and Warshaw, P. R., "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, 35(8), pp.982-1003, 1989.   DOI   ScienceOn
28 Szajna, B., "Empirical Evaluation of The Revised Technology Acceptance Model," Management Science, 42(1), pp.85-92, 1996.   DOI   ScienceOn
29 Venkatesh, V. and Davis, F. D., "A Model of The Antecedents of Perceived Ease of Use: Development and Test," Decision Sciences, 27(3), pp.451-481, 1996.   DOI   ScienceOn
30 Rai, A., Lang, S. S. and Welker, R. B., "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, 13(1), pp.50-69, 2002.   DOI   ScienceOn
31 Kim, S. S. and Son, J. Y., "Out of Dedication or Constraint? A Dual Model of Post Adoption Phenomena and its Empirical Test in the Context of Online Services," MIS quarterly, 33(1), pp.49-70, 2009.   DOI
32 Bendapudi, N. and Berry, L. L., "Customers' Motivations for Maintaining Relationships with Service Providers," Journal of Retailing, 73(1), pp.15-37, 1997.   DOI   ScienceOn
33 Saaty, T. L., Decision Making with Dependence and Feedback: The Analytic Network Process, RWS Publications, Pittsburgh, PA, 1996.
34 김수구, "나이스 학부모서비스 신청.승인 절차상에 나타나는 학 부모의 인식 고찰", 교육행정학연구, 27(4), pp.139-164, 2009.