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http://dx.doi.org/10.3745/KIPSTD.2008.15-D.5.705

Design of PKMS(Process based on KMS) System Architecture for Public Organization Utilizing Integration of Business Process Management & Knowledge Management  

Jee, Sung-Hyun (한국고용정보원)
Publication Information
The KIPS Transactions:PartD / v.15D, no.5, 2008 , pp. 705-712 More about this Journal
Abstract
Recently, interests in the notion of PKMS(Process based on Knowledge Management System) utilizing BPMS(Business Process Management System) and KMS(Knowledge Management System) have been significantly increased. Specially, most public organizations require their own effective knowledge management strategies since public business service needs various knowledge types. Based on a comprehensive framework that reflects lifecycle requirements of KMS and BPMS, we propose an PKMS system architecture, which performs step-by-step knowledge-providing strategy in public organization. To propose a PKMS architecture, this paper first investigates inter-relationships between public business and various knowledge types, and classifies knowledge types into three groups and then we suggest knowledge management strategies considering priority order among knowledge groups. Based on the proposed knowledge management, a PKMS system architecture can combine the advantages of the KM and BPM paradigms. This paper presents the PKMS system applied to employment insurance business part in real environment and demonstrated the advantages via inter-relationships between KM and BPM requirements.
Keywords
KM(Knowledge Management); BPM(Business Process Management); PKMS(Process based KMS);
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