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http://dx.doi.org/10.3745/KIPSTD.2006.13D.3.405

A Study on the ITSM and CSC working together for effective business process  

Choi Byung-Hoon (인피언컨설팅)
Kim Sang-Geun (성결대학교 컴퓨터공학부)
Publication Information
The KIPS Transactions:PartD / v.13D, no.3, 2006 , pp. 405-414 More about this Journal
Abstract
These days, business environments are rapidly change and companies are taking the pressure about a customer value enhance to the continuance from the market. Therefore companies propel various innovative and strategic initiatives for a customer value enhancement. Also Information Technology is rapidly becoming part of our everyday lives due to its fast development, the functions and responsibilities of CSC(Consolidated Service Center) are undergoing revolutionary change. The function of sales organization based on the manpower and human networks are gradually shrinking, and CSC is slowly establishing itself as the company's core parts as its function expands and its operations are in the spotlights. Among these, many organizations are currently introducing ITSM concept for primary processes as a means of achieving synergy in operational excellence, reducing costs and improving service quality. In this thesis, we propose an extended CSC, which is applied ITIL Process to traditional BMP. It also needs to manage more effectively business process model, to modeling rapidly changing business process, and to developing its business application programs whenever and whatever it is changed. The ITSM(IT Service Management), which is an ITIL tool, effectively managing for dynamically changing the business process.
Keywords
ITIL(Information Technology Infrastructure Library); ITSM(IT Service Management); CSC(Consolidated Service Center);
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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