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http://dx.doi.org/10.5934/kjhe.2015.24.1.49

Suggestions what need to be done to improve the airline services of the LCC  

Kim, Jeong Sook (Faculty of Home Ecology & Welfare, Jeju National University)
Publication Information
Korean Journal of Human Ecology / v.24, no.1, 2015 , pp. 49-67 More about this Journal
Abstract
The study aims to review airline services like the domestic line performance, the general flight fares and website discount fairs, reservation cancellation and cancellation charges, reroutings and personal discount system of the low cost carriers(LCC), and suggest what needs to be done to improve the airline service. The improvements to be made by the LCC should include increasing regular domestic lines, providing information compared for consumers, relieving the toll to call the service center, revising the conditions on reservation cancellation penalty, rerouting charges, revising the consumer dispute resolution standards, and promoting frequent fliers program. Development strategies should be established that can boost consumer benefits through the improvement of the airline services.
Keywords
low cost carriers; airline services; reservation cancellation charges; consumer dispute resolution standards;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
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