1 |
You, D. (2008). College students' dissatisfaction, complaints, compensation and repurchase intentions of food services, Journal of the Korean Home Economics Association , 46(10), 119-132.
|
2 |
Riche, M. F. (1989). Psychographics for the 1990s, American Demographics, 15(3), 25-31.
|
3 |
Richins, M. L. (1983). Negative word of mouth by dissatisfied consumers, Journal of Marketing, 47(2), 68-79.
|
4 |
Schwarts, S. H. & Bilsky, W. (1987). Toward a universal psychological structure of human values, Journal of Personality and Social Psychology, 53(3), 550-562.
DOI
|
5 |
Folkes, V. S. (1984). Consumer reactions to product failure: An attributional approach, Journal of Consumer Research, 10(1), 398-409.
DOI
ScienceOn
|
6 |
Singh, J. (1990). Voice, exit, and negative word-mouth behaviors: An investigation across three service categories, Journal of the Academy of Marketing Science, 18(4), 1-15.
DOI
|
7 |
Singh, J. & Howell, R. D. (1985). Comsumer complaint behavior: A review and prospectus, Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 1, 41-49.
|
8 |
Song, I. S. & Jae, M. K. (2006). Materialism and unethical business transaction of married women, Journal of Consumption Culture, 9(3), 185-206.
|
9 |
Vitell, S. J. Lumpkin, J. R., & Rawwas, Y. A. (1991). Consumer ethics: An investigation of the ethical belief of elderly consumers, Journal of Business Ethics, 10, 365-375.
DOI
ScienceOn
|
10 |
Vitell, S. J. & Muncy, C. (1992). Consumer ethics: An investigation of the ethical beliefs of the final consumer, Journal of Business Research, 24(4), 297-311.
DOI
ScienceOn
|
11 |
Yea, J. S. (2010). A study on dessert choice and consumer behavior depending on consumer value, Unpublished master thesis, Ewha Womans University, Seoul.
|
12 |
Lawther, K., Krishnan, S., & Valle, V. (1978). The consumer complaint process: Directions for theoretical development, in Consumer Satisfaction and Complaining Behavior, Hunt, K. ed., 10-14, Bloomington, IN: School of Business, Indiana University.
|
13 |
Lee, H. M. & You, T. S. (1997). A study on the consumer dissatisfaction and complaining behavior by consumer value, Journal of the Korean Society of Costumer, 33, 175-188
과학기술학회마을
|
14 |
Lee, M. E. (2008) A study on market segmentation of restaurant depending on value pursuit, Unpublished master thesis, SejongUniversity, Seoul.
|
15 |
Lee, Y. A. (2012). Consumer public complaint behaviors and satisfaction of complaint handling by credit card services, Korean Journal of Human Ecology, 21(5), 957-973.
DOI
ScienceOn
|
16 |
Day, R. L. (1984). Modeling choices among alternative responses to dissatisfaction, in Advances in Consumer Research, 11, Kinnear, T. C. ed., Ann Arbor, MI: Association for Consumer Research.
|
17 |
Day, R. L. & Landon, E. L. (1976). Collecting comprehensive consumer complaint data by survey research, in Advances in Consumer Research, 3, 263-268, Atlanta, GA: Association for Consumer Research.
|
18 |
Day, R. L., Grabicke, L. K., Schaetzle, T., & Staubach, F. (1981). The hidden agenda of consumer complaining, Journal of retailing, 57(3), 86-106.
|
19 |
Andreasen, A. R. (1988). Consumer complaints and redress: What we know and what we don't know, in The Frontier of Research in the Consumer Interest, E. Scott Maynes ed., Columbia, MO: American Council on Consumer Interests.
|
20 |
AL-Khatib, J. A., Vitell, S. J. & Rawwas, Y. A. (1997), Consumer Ethics: A Cross-Cultural Investigation, European Journal of Marketing, 31(11/12), 750-767.
DOI
ScienceOn
|
21 |
Serwinek P. J. (1992). Demographic and related differences in ethical views among small businesses, Journal of Business Ethics, 11, 555-566.
DOI
|
22 |
Dickson, M. A. (2001). Utility of no sweat labels for apparel consumers: Profiling label users and predicting their purchases. Journal of Consumer Affairs, 35(1), 96-119.
DOI
ScienceOn
|
23 |
Dodge, H. R. (1996). Consumer transgression in the marketplace: Consumers' perspective, Psychology on Marketing, 13(18), 378-386.
|
24 |
Erffmeyer, R. C., Keillor, B. D., & LeClair, D. T. (1999). An empirical investigation of Japanese consumer ethics, Journal of Business Ethics, 18, 35-50.
DOI
ScienceOn
|
25 |
Seo, J. H. & Song, I. S. (2006). The consumer's problematic behaviors in the formal complaining behavior, Consumer Policy and Education Review, 2(2), 65-84.
|
26 |
Singh, J. (1988). Consumer complaint intentions and behavior: Definitional and taxonomical issues, Journal of Marketing, 52(1), 93-107.
DOI
ScienceOn
|
27 |
Baek, B. & Lee, Y. (2009). Determinants of consumer complaint behavior: A comparison of Korean and U.S. consumers, Journal of Consumer Studies, 20(3), 75-98.
|
28 |
Baek, B. & Park, H. (2009). A study on consumer's problematic behavior in the consumer complaining behavior process, Journal of Consumer Policy Studies, 36, 1-24.
DOI
|
29 |
Bearden, W. O. & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint reports, Journal of Marketing Research, 20(1), 21-28.
DOI
ScienceOn
|
30 |
Bea, S. Y. & Chun, H. J. (2010). Measurement and evaluation of consumer competency, Policy Analysis No. 10-7, Seoul: Korea Consumer Agency.
|
31 |
Blodgeet, J. G., Wakefield, K. L., & Barnes, J. H. (1995). The effect of customer service on consumer complaining behavior, Journal of Service Marketing, 9(4), 31-42.
DOI
ScienceOn
|
32 |
Chan, A., Wong, S. & Leung, P. (1998), Ethical beliefs of chinese consumer in Hong Kong, Journal of Business Ethics, 17(11), 1163-1170.
DOI
ScienceOn
|
33 |
Cho, K. (2000). A study on the determinants of consumer's complaint intention to firm, Journal of Korean Marketing Association, 15(1), 125-142.
|
34 |
Davidow, M. & Dacin, P. A. (1997). Understanding and influencing consumer complaint behavior: Improving organizational complaint management, Advances in Consumer Research, 24, 450-456.
|
35 |
Liu, R. R. & McClure, P. (2001). Recognizing cross-cultural differences in consumer complaint behavior and intentions: An empirical examination, Journal of Consumer Marketing, 18(1), 54-74.
DOI
ScienceOn
|
36 |
Clopton, S. W., Stoddard, J. E. & Clay, J. W. (2001). Salesperson characteristics affecting consumer complaint responses, Journal of Consumer Behavior, 1(2), 124-139.
DOI
ScienceOn
|
37 |
Jung, G. O. & Yeo J. S. (2010). A study on the inappropriate consumer complaint behavior, KSCS Conference 2010 Conference Book, 35-46, Seoul, Korea.
|
38 |
Kim, H. J. (2006). Analyses of consumers' non-ethical behavior status and the related factors, Korean Jornal of Human Ecology, 15(6), 1015-1023.
|
39 |
Ndubisi, N. O. (2003). Service quality: Understanding customer perception reaction and impact on business, International Journal of Business, 5(2), 207-219.
|
40 |
Rokeach M. (1973). The nature of Human Values, New York; Free Press.
|
41 |
Shin, S. H. (2000). Ethic analysis in purchasing behavior of the young consumers, Consumer studies, 11(3), 153-168.
|
42 |
Singh, J. & Wilkes, R. E. (1991). A theoretical framework for modeling consumers' response to marketplace dissatisfaction, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 4, 1-12.
|
43 |
Fundin, A. P. & Bergman, L. S. (2003). Exploring the customer feedback process, Measuring Business Excellence, 7(2), 56-65.
|
44 |
Kim, J. H. & Lee, E. H. (2003). Relationships between consumer non-ethics and interaction with salespersons, Journal of the Korean Home Economics Association, 41(5), 165-178.
과학기술학회마을
|
45 |
Kim, J. E. (2007). The conceptualization and the practical application of consumer citizenship, Unpublished doctoral dissertation, Seoul National University, Korea.
|
46 |
Kim, S. H. (2009). Consumer perception and the intention of purchase depending on food styling and VALS, Unpublished doctoral dissertation, Sejong University, Korea.
|
47 |
Frederick, W. C., Davis, K., & Post, J. E. (1988). Business and society: Corporate strategy, public policy, New York:McGraw-Hill.
|
48 |
Fullerton, S., Kerch, K. B., & Dodge, H. R. (1996). Consumer ethics: An assessment of individual behavior in the market place, Journal of Business Ethics, 15, 805-814.
DOI
|
49 |
Gronhaug, K. & Zaltman, G. (1981). Complainers and noncomplainers revisited: Another look at the data, in Advances in Consumer Research, 8, Monroe, K. ed., Ann Arbor, MI: Association for Consumer Research.
|
50 |
Ha, Y. & Lee, Y. (2008). The effect of cognitive and emotional responses to compensation for consumer complaints on the recovery of behavioral intentions, Korean Management Review, 37(2), 225-246.
|
51 |
Huh, K. (1997). Consumer complaining behavior response to dissatisfaction from consuming goods and services, Journal of Korean Home Management Association, 15(4), 81-102.
과학기술학회마을
|
52 |
Huh, K. Y. & You, S. Y. (2001). Determinants of consumer satisfaction and comsumer complaint behavior in the consuming goods and service, Journal of Korean Consumption Culture Association, 4(2), 57-83.
|
53 |
Jae, M. K., Seo J. H. & Kim, Y. O. (2004). College students' consumer non-ethics and related factors, Korean Journal of Human Ecology, 13(6), 891-901.
|
54 |
Lee, Y. A. & Seo, I. J. (2012). Adolescent consumers' green consumption behavior according to consumer value and unethical business transaction perception, Consumer Policy and Education Review, 8(2), 1-22.
|
55 |
Jacoby, J. & Jaccard, J. J. (1981). The sources, meaning, and validity of consumer complaint behavior: A psychological analysis, Journal of Retailing, 57(3), 4-24.
|
56 |
Kahle, L. R. (1983). Social values and social change: Adaptation to life in America, New York: Praeger.
|
57 |
Kennedy, E. & Lawton, J. (1998). Religiousness and business ethics, Journal of Business Ethics, 17, 163-175.
DOI
ScienceOn
|
58 |
Lee, Y. & Jang, J. (2005). Consumer values and consumers attitude toward buying products outside the regular domestic distribution channels, Korean Academy of Marketing Science, 359-370.
|
59 |
Mitchell, A. (1983). The nine American lifestyles: Who we are and where we are going. New York; Mcmillan.
|
60 |
Morganosky, M. A. & Buckley, H. M. (1987). Complaint behavior: Analysis by demographics, lifestyle, and consumer values, Advances in Consumer Research, 14, 223-226.
|
61 |
Muncy, J. A. & Vitell, S. J. (1992). Consumer ethics: An investigation of the ethical beliefs of the final consumer, Journal of Business Research, 24, 297-311.
DOI
ScienceOn
|
62 |
Park. J. Y. & Moon. S. J. (1990). A Study on the Consumer Complaining Behavior, Journal of Korean Home Management Association, 8(1), 15-30.
|
63 |
Park, J. & Lee, J. (2009). A comparative study on cross-cultural consumer complaint intention, Korean Management Review, 38(4), 1085-1114.
|
64 |
Park, S. H. (2008). Study on the Brand Personality Preference by Consumer Value, Unpublished master thesis, Hankuk University of Foreign Studies, Seoul.
|