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http://dx.doi.org/10.22961/JHCLS.2021.9.1.117

Health Care System Satisfaction and Reform Need of Medical Users  

Kim, Ji-On (Department of HCM Catholic University of Pusan)
Publication Information
Journal of the Health Care and Life Science / v.9, no.1, 2021 , pp. 117-128 More about this Journal
Abstract
This study was performed to investigate health care system satisfaction and reform need using the data from the '2019 Health Care Experience Survey'. For 8,349 data with experience in medical use, health care system satisfaction and reform need level was analyzed by t-testing and ANOVA by characteristics of the study subjects, and multiple regression was conducted. Research has shown that health care users' recognition of the health care system is relatively low compared to reliability and satisfaction. It is necessary to promote policies and health care systems for senior citizens, low education levels. Since the reliability has the biggest impact on the satisfaction of the health care system, government should establish policies that they can trust, and in the process, they should gather opinions from the public and secure credibility through social consensus. Medical users were sympathetic to the need for reforms in the health care system, and felt the need to support vulnerable areas and vulnerable groups the most.
Keywords
Health Care System Recognition; Reliability and Satisfaction; Health Care System; Reform; Health Care Experience Survey;
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