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http://dx.doi.org/10.6109/jkiice.2016.20.6.1096

The Impact Perceived Risk on User's Trust and Continuance Intention in Mobile Payment Systems  

Choi, Hun (Department of Management Information Systems, Catholic University of Pusan)
Choi, Yoo-jung (School of Business Administration, Kyungpook National University)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.20, no.6, 2016 , pp. 1096-1102 More about this Journal
Abstract
Various services have been provided due to the recent development of IT technology and widespread usage of smartphones. In recent years, Fintech service that provides financial services through mobile devices has been the trending issue. However, mobile payment services haven't been widely used. The risk factors that appear when users seek to utilize a service, in particular, is one of the biggest hinderance in the expansion of mobile payment services. The failure of gaining the trust of the consumers appear to be the continuing hinderance factor. Therefore this study is to analyse the impact of perceived risk factors on trust and continuance intention of mobile payment services. For the research purpose, we conducted survey and the research results show that most of perceived risk factors have influence on trust and continuance intention except on the impact of perceived financial risk on trust.
Keywords
Mobile Payment systems; Perceived risk; Trust; Continuance intention;
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