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http://dx.doi.org/10.6109/jkiice.2011.15.12.2679

Implementation of an ARS Usability Testing Simulator  

Liu, Deyun (인제대학교 전산학과)
Kim, Hee-Cheol (인제대학교 컴퓨터공학부/UHRC)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.15, no.12, 2011 , pp. 2679-2686 More about this Journal
Abstract
Whereas ARS(Automatic Response System)s are a typical communication system very widely used, it has a predominating reputation that it is of great inconvenience. This irony does not stem from technological deficiency, but rather from the usability problem. Under the current situation that there is little research and results in terms of ARS usability, we introduce an ARS simulator designed to help ARS usability tests more effectively. As a system for ARS usability researchers, it provides an environment for the mock task design and users' performance of the task. Further, it saves the mock task history and analyzes users' action patterns to some extent.
Keywords
ARS; Touch Tone Interface; Usability; Simulator;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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