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http://dx.doi.org/10.6109/jkiice.2011.15.11.2426

Usability Evaluation for Hospital Web sites in Korea  

Kim, Jong-Min (고신대학교 인터넷비즈니스학과)
Ban, Chae-Hoon (고신대학교 인터넷비즈니스학과)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.15, no.11, 2011 , pp. 2426-2432 More about this Journal
Abstract
In this study, we evaluated web usability for hospital web sites in Korea and analyzed the evaluation results of web usability. Estimators investigated twelve hospital web sites and answered a questionnaire. They also performed predefined tasks which were frequently used services in hospital web sites. We had an interview with the estimator for finding what happened in process of evaluating usability. The evaluation results showed that university hospital provided comparatively better web usability for users. But ambiguous and complicated user interface caused confusion among users. The simplifications of service processes and interfaces were necessary to improve web usability. Some hospitals did not offer primary web services and their services related to the tasks were not systematic.
Keywords
Web usability; Task; Hospital web site;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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