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Harte Lawrence and Flood Robert, Introduction to Private Telephone Systems: KTS, PBX, Hosted PBX, IP Centrex, CTI, IPBX and WPBX, Lightning Source Inc, May 2005
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Allan Sulkin, PBX Systems for IP Telephony: Migrating Enterprise Communications, McGraw-Hill, April 2002
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권수갑, 'CTI 개념과 기술동향,' 전자부품연구원 전자정보센터 (www.eic.re.kr), 2003
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ITU-T Recommendation Q.931, Digital Subscriber Signalling System No.1(DSS1) ISDN User-Network Interface Layer 3 Specification for Basic Call control, 2001
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