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A HELPDESK system design for communication network service  

조동권 (KT)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.6, no.5, 2002 , pp. 661-666 More about this Journal
Abstract
We need the flexible method for communication network configuration and fault management business procedure. Therefore development of systematic integrating fault management system is essential to meet on these requests. We must design the integrating fault management system so that can run the repair processing for both data communication network management and new next generation data communication network of various type. In general it is effective that the system is consisted of decentralized module to be accessibele for business logic and datum to remote area. To Solve these problem, a method is to use object-oriented design technique. That is, it is to abstract reusability objects and make component module using the abstracted objects. In this paper, we propose a fault management system of communication network service using object-oriented design techniques which are UML(Unified Modeling Language) and EJB(Enterprise Java Bean).
Keywords
network configuration; fault management; UML;
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