Browse > Article
http://dx.doi.org/10.20465/KIOTS.2020.6.1.031

The Effect of Social Support on Service Quality of Youth Training Facility Employees in Internet of Thing Environment: The Mediating Effect of Empowerment  

Youn, Ki-Hyok (Department of Social Welfare, Tongmyong University)
Lee, Jin-Yoel (Department of Social Welfare, Pusan National University)
Publication Information
Journal of Internet of Things and Convergence / v.6, no.1, 2020 , pp. 31-38 More about this Journal
Abstract
This study was intended to verify the parameter effects of empowerment in the effect of social support of the employees of youth training facilities on the quality of service. The purpose of this study was to provide basic data for improving the service quality of youth training facility workers. As a result of this study, first, social support and empowerment had a positive effect on service quality. Second, the partial mediating effect of empowerment can be confirmed. Based on the results of this study, the following suggestions were made. First, for the social support of the employees, the middle managers and facility managers of youth training facilities should use the Internet environment such as the Internet and smart phones. Second, in order to improve empowerment, support for information related to work, material support related to compensation, and evaluation support related to business processing should be provided. Third, to improve the empowerment of workers, it is necessary to augmented reality(AR), virtual reality(VR), and flip learning program using the Internet of Things environment.
Keywords
Youth Training Facility; Social Support; Service Quality; Empowerment; Internet of Things;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
연도 인용수 순위
1 C.H.Kim, S.Y.Mun and H.S.Park, "A Structural Analysis on the Affecting Factors of Quality of Service: Focusing on Quality of Childcare Service," Korean Journal of Local Government & Administration Studies , Vol.27, No.3, pp.145-164, 2013.   DOI
2 S.H.Byun and S.K.Sim, "The Study on Factors Influencing on the Quality of Service of Community Child Care Center Workers: Focusing on Office Environment and Job Satisfaction," Korean Journal of Care Management , Vol.21. pp.51-75, 2016.
3 H.S.Shin, "A Study on the Empowerment and Service Quality of the Living Rehabilitation Teachers in Living Facility for the Disabled ," Journal of Social Welfare Development . Vol.11, No.4, pp.279-300, 2005.
4 H.I.Choi and S.K.Lee, "Mediation Path Between Youth Shelter's Work Environment and Quality of Service," Social Welfare Review , Vol.16, 2011, pp.42-65, 2011.
5 J.S.Cheong, "A Study on the Factors Affecting on the Client Satisfaction to the Quality of Client Welfare Services and Social Support in a Care Facilities of the Aged," Korean Journal of 21Century Social Welfare , Vol.3, pp.5-23, 2012.
6 J.A.Kwon, "A Study on Cognitive Type between Users and Provider in Dimension of Quality in Service of Community Welfare Center: Application of Q methodology," Master Thesis of Dongguk University Graduate school. 2009.
7 W.H.Cheong and J.I.Choi, "Effect of Professionalism of Social Workers on Service Quality : Focusing on the Mediating Effect of Social Capital," The Journal of the Korea Contents Association , Vol.18, No.7, pp.350-361, 2018.   DOI
8 M.J.Kim and J.I.Kim, "Factors Affecting the Service Quality of Social Welfare Service Facilities: Focused on the Contracted-Out Social Welfare Centers," Korean Public Administration Quarterly , Vol.25, No.1, pp.193-211, 2013.
9 J.Y.Lee and K.H.Youn. "The Effect of Social Support and Self-efficiency on Empowerment of Self-support a Participant," The Journal of Humanities and Social science , Vol.9, No.2, pp.841-852. 2018.
10 B.K.Shin, K.I.Park, M.H.Lee, K.H.Youn and J.A.Kwon, " Social Welfare Administration," Gyeonggi-do: Community Publishing Company, 2019,
11 I.H.Youn, "A Study on the Effects of Social Workers' Job Behavior on the Quality of Social Welfare Service: Focused on the Moderating Effect and Mediating Effect of Perceived Organizational Support," Ph.D. Dissertation, Gwangju University, Gwangju, 2011.
12 B.J.Seo and J.Y.Lee, "Mediating Effects of Job Satisfaction in the Influence of Empowerment on Service Quality in Social Welfare Facility Workers," Social Science Research , Vol.33, No.3, pp.23-46, 2017.
13 P.H.Sun, "The Effect of Empowerment of the Counselor in Youth Counselling & Support Center on Service Quality: Focus on the Meditating Effect of Job Characteristics," Journal of Future Oriented Youth Society , Vol.9, No.2, pp.41-60, 2012.
14 J.Y.Lee and B.J.Seo, "Moderating Effects of Job Satisfaction in the Influence of Emotional Labor on Service Quality in Social Welfare Facility Workers," The Journal of Humanities and Social science , Vol.8, No.4, pp.535-556, 2017.
15 C.I.Lim, "Redirecting the Research and Practice of Educational Technology for Future Society and Education," Journal of Educational Technolog , Vol.35, No.2, pp.253-287, 2019.   DOI
16 Baron, R. M., & Kenny, D. A, "The Moderator mediator Variable Distinciton in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology , Vol.51, pp.1173-118, 1986.   DOI
17 Y.J.Song, J.H.Son, and H.U.Nam, "The Effect of Elderly's Stress on the Suicidal Ideation: Focused on the Mediator Effect of the Stress Copying Type," Korean Journal of Social Welfare Research , Vol.37, pp.71-91, 2013.
18 B.R.Hwang, J.Y.Lee, Y.J.Kim, and E.M.Choi, "The Mediating Effect of Hope on the Influence of the Quality of Self Support Service on Self Support Will," Social Welfare Policy , Vol.42, No.1, pp.265-292, 2015.   DOI
19 K.H.Youn, J.I.Lee, and J.K.Jang, "Mediating Effect of Self-efficacy in the Impact of Emotional Labour of Employees at Youth Training Facilities on Service Quality," Korean Journal of Care Management, vol.30, pp.225-252, 2019.
20 S.J.Lee, and, M.S.Jun, "The Effect of youth shelter's workers and job satisfaction on the quality of service," Korean Academy of Practical Human Welfare , Vol.13, pp.27-45, 2014.
21 K.H.Youn and J.Y.Lee, "A Study on the Determinants of Service Quality of Worker in the Youth Training Tacility," Journal of The Korea Internet of Things Society , Vol.5, No.1, pp.1-6, 2019.   DOI
22 Bovier, P. A., Chamot, E., and Perneger, T. V, " Perceived Stress, Internal Resources, and Social Support as Determinants of Mental Health among Young Adults, " Quality of Life Research, Vol.3, No.1, pp.161-170, 2004.
23 J.MBae, "A Comparative Study on the Relationship among Posttraumatic Stress, Psychological Wellbeing and Depression: Focusing on the Moderating Effects of Social Support for Policemen and Firefighters," Korean Journal of Local Government & Administration Studies , Vol.27, No.3, pp.277-306, 2013.   DOI
24 J.M.Bae, "Theoretical Review about the Effects of Social Support," Korean Journal of Local Government & Administration Studies , Vol.29, No.4, pp.49-70, 2005.   DOI
25 S.Y.Park and A.M.Cho, "The Effects of Job demand, Job control, Social Support on Youth Workers Burnout ." Forum For Youth Culture, No.32, pp.39-63, 2017.
26 K.H.Youn and J.Y.Lee, "A Study on the Determinants of Service Quality of Worker in the Youth Training Tacility," Journal of The Korea Internet of Things Society , Vol.5, No.1, pp.1-6, 2019.   DOI
27 M.O.Kim, H.S.Kim, and M.Y.Lee, "A Study on Empowerment Process of the Disabled: Focused on Experience of 'Pre-Adulthood'," Korean journal of social welfare , Vol.57, No.1, pp.31-60, 2005.
28 Hartline, M. D., & Ferrell, O. C, "The Management of Customer-Contact Service Employees: An Empirical Investigation", Journal of Marketing , Vol. 60. October, pp.52-70, 1996.   DOI
29 Y.M.Kim, "The Study on the Job Satisfaction of Social Workers in the Community Welfare Centers: Focusing on the Mediating Effect of Empowerment," Health and Social Welfare Review , Vol.31, No.2, pp.270-303, 2011.   DOI
30 J.I.Lee ande B.J.Seo, "The Effect of Caregivers' Impowerment on Job Satisfaction: The Mediating Effect of Burnout," The Journal of Humanities and Social science 21, vol.9, No.4, pp.225-252, 2018.
31 Y.H.Choi, "Social Welfare Workers' Empowerment and Job Satisfaction," Journal of the Korea society of computer and information , Vol.18, No.2, pp.385-388, 2010.
32 K.I.Park, "The Case Study on the Outcome and Implementation of TQM Work in Community Welfare Center: Impact on Service Quality Management and Customer Satisfaction," Social Welfare Policy , Vol.34, pp.305-329, 2008.   DOI
33 C.T.Oh. "The Relationships among Service Quality Dimensions of Youth Center and Overall Service Quality as well as it's Service Quality Dimensions and Juvenile Loyalty," Korean journal of youth studies , Vol.17, No.2, pp.35-58, 2010.
34 Y.H.Kim, and S.K.Lee, "The effects of service quality on satisfaction and behavioral intention in a youth center," International Journal of Tourism and Hospitality Research , Vol.31, No.2, pp.59-71, 2017.
35 Babakus, yavas, karatepe & Avci, "The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes," Journal of the Academy of Marketing Science , Vol.31, No.3, pp.272-286, 2003.   DOI
36 K.H.Lee, "A Scheme on Anomaly Prevention for Systems in IoT Environment," Journal of The Korea Internet of Things Society , Vol.5, No.2, pp.95-101, 2019.   DOI