Browse > Article
http://dx.doi.org/10.15434/kssh.2021.34.1.13

The Effects of Job Demands and Emotional Intelligence on Emotional Exhaustion in School Nurses -Focusing on the Mediating Factors: Stress Response and Job Satisfaction-  

Hong, Jin Eui (Yeongdeungpo Girls' High School, School Nurse)
Jung, Hye-Sun (Department of Health Safty, College of Medicine, The Catholic University of Korea)
Yim, Hyeon Woo (Department of Health Safty, College of Medicine, The Catholic University of Korea)
Jeong, Hyun Suk (Department of Preventive Medicine, College of Medicine, The Catholic University of Korea)
Publication Information
Abstract
Purpose: This research was conducted to investigate the characteristics of emotional exhaustion that Korean school nurses suffer, to suggest policy implications to address this issue, and to propose preventive and supervisory measures regarding emotional exhaustion experienced by school nurses in elementary, middle, and high schools in Korea. Methods: A survey was conducted under the authorization of Chungcheongnam-do Office of Education. Out of 400 copies first distributed, 376 copies were returned. Among the 376 copies, 117 copies which were judged insincere or from teachers with less than 1 year of experience were exclded from the study. Through this process, only 259 copies were finally selected. Results: As a result of assessing the fit of the model, it was found that 𝑥2=67.247 (df=28, p<.001), GFI=.953, AGFI=.911, TLI=0.936, CFI=0.965 and RMSEA=.074. Emotional exhaustion was found to have a direct effect on job demand (β=.26) and an indirect effect on stress response (β=.31). The total effect was β=.57. There was a positive complete indirect effect of β=.52 between emotional intelligence and emotional exhaustion. The total effect was not significant, respectively. Conclusion: Since job demands of school nurses affect emotional exhaustion, it is necessary to reconstruct their jobs and operations to alleviate their job demands.
Keywords
School nurses; Emotional exhaustion; Job demand; Emotional intelligence; Stress response; Job satisfaction;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 School Safety and Insurance Federation. Statistics of student accidents by year [Internet]. Seoul: School Safety and Insurance Federation; c2017-2019 [cited 2020 August 20]. Available from: https://www.ssif.or.kr/reference/analist/
2 Ministry of Education, Korea Educational Development Institute, Korea Education Statistics Service. 2019 Education at a Glance OECD Indicator [Internet]. Sejong: Author; 2019 [cited 2019 January 16]. Available from: https://kess.kedi.re.kr
3 Yang S, Kwon M, Jeong G, Lee S. A study on the awareness of importance, performance level, and perceived competence level of school health promotion programs. Journal of Korean Academy of Community Health Nursing. 2009;20(1):96-104.
4 Schaufeli WB, Bakker AB. Job demands, job resources, and their relationship with burnout and engagement: a multi sample study. Journal of Organizational Behavior. 2004;25:293-315. https://doi.org/10.1002/job.248   DOI
5 Chang SJ, Koh SB, Kang DM, Kim SA, Kang MG, Lee CG, et al. Developing an Occupational Stress Scale for Korean Employees. 2005;17(4):297-317. https://doi.org/10.35371/kjoem.2005.17.4.297   DOI
6 Kemeny ME. The psychobiology of stress. Current Directions in Psychological Science. 2003;12(4):124-129. https://doi.org/10.1111/1467-8721.01246   DOI
7 Siegrist J. Unfair exchange and health: social bases of stress-related diseases. Social Theory and Health 2009;7(4):305-317. https://doi.org/10.1057/sth.2009.17   DOI
8 Skaalvik EM, Skaalvik S. Teacher job satisfaction and motivation to leave the teaching profession: relations with school context, feeling of belonging, and emotional exhaustion. Teaching and Teacher Education. 2011;27(6):1029-1038. https://doi.org/10.1016/j.tate.2011.04.001   DOI
9 Kwon OY, Park KS. The influences of burnout on job satisfaction on school health teachers (school nurse): focused on the mediating effects of self-leadership. The Journal of the Korean Society of School Health. 2011;30(1):1-11. https://doi.org/10.15434/kssh.2017.30.1.1   DOI
10 Freudenberger HJ. Staff burn-out. Journal of Social Issues. 1974;30(1):159-165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x   DOI
11 Maslach C. Burnout: the cost of caring. San Francisco, US: Malor Books; 2003. p. 11-14.
12 Park E. Factors associated with burnout of health teachers - focused on work environment, work-related stress and interpersonal relationship [master's thesis]. Seoul: Korea University; 2011. p. 1-66.
13 Kwon EJ, Kim SY. The effects of job demands and job resources on burnout and engagement among school health teachers. The Journal of the Korean Society of School Health. 2017;30(2):103-112. https://doi.org/10.15434/kssh.2017.30.2.103   DOI
14 June KJ, Choi ES. Reliability and validadity of the Korean version of the Copenhagen Psyco-social Questionnaire Scale. Korean Journal of Occupational Health Nursing. 2013;22(1): 1-12. https://doi.org/10.5807/kjohn.2013.22.1.1   DOI
15 Wong CS, Law KS. The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study. The Leadership Quarterly.2002;13(3):243-274. https://doi.org/10.4324/9781315250601-10   DOI
16 Choi HY, Chung NU. Perfectionism tendency, social support, and burnout among counselors. The Korean Journal of Health Psychology. 2003;8(2):279-300.
17 Kazronian S, Zakerian SA, Saraji JN, Hosseini M. Reliability and validity of NIOSH Job Stress Questionnaire. Journal of Health and Social Science. 2000;8:57-111.
18 Eum JY. Comparative analysis of job exhaustion by emotional labor of taxi driver and bus driver [master's thesis]. Seoul: The Catholic University of Korea; 2017. p. 1-53.
19 Choi JU. A study on the job satisfaction of health teacher [dissertation]. Daejeon: Konyang University; 2008. p. 1-104.
20 Shin SM, Kim HS, Hong MS, Lee HW. The job status of health teacher, school nurse, during epidemic outbreak of Influenza H1N1 in school. The Journal of the Korean Society of School Health. 2010;23(1):63-70.
21 Park SH, Kwon JS. Understanding job burnout experiences in elementary school nurses taking the responsibility of large classes. Journal of Korean Public Health Nursing. 2017;30(2):352-364.
22 Jackson DL. Revisiting sample size and number of parameter estimates: some support for the hypothesis. Structural Equation Modeling. 2003;10(1):128-141. https://doi.org/10.1207/s15328007sem1001_6   DOI
23 Kang JH, Kim CW. Evaluating applicability of Maslach Burnout Inventory among university hospitals nurses. Korean Journal of Adult Nursing. 2012;24(1):31-37. https://doi.org/10.7475/kjan.2012.24.1.31   DOI
24 Kim YH, Kim MJ. Occupational stress and emotional intelligence in hospice volunteers. Korean Journal of Hospice and Palliative Care. 2015;18(2):112-119. https://doi.org/10.14475/kjhpc.2015.18.2.112   DOI
25 Ko YJ. A study of the effect of emotional intelligence and job stress on the job satisfaction for nurses. Journal of the Korean Data Analysis Society. 2016;18(4):2245-2256.
26 Dev S, Nair S, Dwivedi A. Emotional intelligence of instructors and the quality of their instructional performance. International Education Studies. 2016;9(5):40-47. https://doi.org/10.5539/ies.v9n5p40   DOI
27 Jameson BE. Exploring the factors that influence the role, burnout and job satisfaction of the school nurse [dissertation]. Newark (NJ): Rutgers University of New Jersey at Newark; 2018. p. 1-271.