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http://dx.doi.org/10.14404/JKSARM.2021.21.3.079

User Needs Analysis and Intelligence Plans for Customized Information Disclosure Service: Focus on Public Institutions of Culture and Arts  

Choi, Jungwon (전북대학교 일반대학원 기록관리학과, 아시아문화원)
Na, Jeong Ho (전북대학교 일반대학원 기록관리학과)
Oh, Hyo-Jung (전북대학교 문헌정보학과, 문화융복합아카이빙연구소)
Publication Information
Journal of Korean Society of Archives and Records Management / v.21, no.3, 2021 , pp. 79-97 More about this Journal
Abstract
The public's interest in the information disclosure system is increasing daily in line with the democratic cause of a transparent government and demands of the people to build on their right to know. Meanwhile, as society develops, the importance of culture and art in the quality of life is also increasing. Under these circumstances, culture and arts institutions are seeking to contribute to the expansion of the people's participation by providing timely and useful information and programs with high interest. Accordingly, this study intends to propose customized information services by analyzing the user's needs for information on public institutions in culture and arts and reflecting on the information disclosure service. For this purpose, three public institutions of in the culture and arts will be selected as representative examples to collect and cross-analyze the list of disclosed information received by users over a year. Furthermore, the requirements for the automation and intelligence of information disclosure tasks were summarized, and specific improvement plans were proposed for customized information services.
Keywords
Disclosure of information; query; user needs analysis; information service; intelligence;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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