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http://dx.doi.org/10.7731/KIFSE.2018.32.4.103

An Analysis of 119 Emergency Calls: Focused on Conversation Time and Contents  

Jang, Kyungho (Dept. of Social Studies Education, Inha University)
Kang, Kyunghee (Dept. of Emergency Health Services, Gachon University)
Publication Information
Fire Science and Engineering / v.32, no.4, 2018 , pp. 103-109 More about this Journal
Abstract
The call-takers in the 119 General Situation Room are playing important roles in recognizing the first crisis situation such as fire, rescue, and emergency, and in starting up the response system. In particular, with regard to the emergency calls, the prompt and accurate surveillance can determine the patient's life as well as the prognosis. Based on April 8-December 31, 2014 Prehospital Care Reports in a metropolitan city, we analyzed the conversation turns and the conversation time between the agent and the caller, and the time of the conversation structure and sequence according to the reception routes and the severity of symptoms. The conversation analysis between the agent and the caller will be useful for the development and improvement of the action manual in the future.
Keywords
Emergency call; Dispatcher; Caller; Conversation analysis;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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