1 |
Bae BR, Kim NG. 2012. The influences of service provider's emotional labor on burnout and customer orientation: Moderating effects of emotional intelligence. J Industrial Economics Business 25(1): 497-521
|
2 |
Baek SK, Kim S, Cheon SM, Ju DB. 2011. The influence of self efficacy, emotional labor and social support on job center workers' psychological burnout. J Vocational Educ Res 30(4): 129-141
|
3 |
Byun DS, Yon YH. 2009. Factors affecting the burnout of clinical nurses: Focused on emotional labor. J Korean Acad Nurs Admin 13(3): 444-454
|
4 |
Brotheridge CM, Grandey AA. 2002. Emotional labor and burnout: Comparing two perspectives of "people work". J Vocational Behavior 60(1): 17-39
DOI
ScienceOn
|
5 |
Brotheridge CM, Lee RT. 2003. Development and validation of the emotional labor scale. J Occup Organ Psychol 76(3): 365-379
DOI
ScienceOn
|
6 |
Burke RJ, Greenglass E. 1995. A longitudinal study of psychological burnout in teachers. Human Relations 48(2): 187-203
DOI
ScienceOn
|
7 |
Chemiss C. 1993. The role of professional self-efficacy in the etiology and amelioration of burnout. In: Recent Developments in Theory and Research. Schaufeli WB, Maslash C, Marek T (ed). Taylor & Trancis. Washington DC. USA. pp 135-149
|
8 |
Chen G, Gully SM, Eden D. 2001. Validation of a new general self-efficacy scale. Organizational Res Methods 4(1): 62-83
DOI
ScienceOn
|
9 |
Cho WJ, Yang IS, Choi HS, Lee HY. 2011. The effects of individual emotional characteristics on emotional labor of school dietitians. Korean J Community Nutr 16(5): 592-601
과학기술학회마을
DOI
|
10 |
Choi HS, Lee HY, Jeong MG. 2012. The effects of emotional labor on job stress: Focused on the manager's adjustment. J Foodservice Management Soc Korea 15(4): 33-60
|
11 |
Choi YH, Lee KM. 2012. Effect of resort employees' emotional labor on emotional exhaustion: The moderating role of social support. Tourism Res 27(5): 541-563
|
12 |
Chwalisz K, Altmaier EM, Russell DW. 1992. Causal attributions, self-efficacy cognitions, and coping with stress. J Social Clin Psychol 11(4): 377-400
DOI
|
13 |
Cordes SL, Dougherty TW, Blum M. 1997. Patterns of burnout among managers and professionals: A comparison of model. J Organizational Behavior 18: 685-701
DOI
|
14 |
Gross J, Levenson R. 1997. Hiding feelings: The acute effects of inhibiting negative and positive emotions. J Abnormal Psychol 106(1): 95-103
DOI
ScienceOn
|
15 |
Gaines J, Jermier JM. 1983. Emotional Exhaustion in a high stress organization. Academy Management J 26(4): 567-586
DOI
|
16 |
Hochschild AR. 1983. The managed heart: Commercialization of human feeling. University of California Press, Berkeley, USA pp 7
|
17 |
Grandey AA. 2000a. Emotion regulation in the workplace: A new way to conceptualize emotional labor. J Occup Health Psychol 5(1): 95-110
DOI
ScienceOn
|
18 |
Grandey AA. 2000b. When "show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy Management J 46(1): 86-96
|
19 |
Han KH. 2005. The moderating effects of self-efficacy on the relationships between the employees' dispositional traits and job burnout. Daehan J Business 18(2): 531-555
|
20 |
Jeong MG, Lim HC, Choi HS. 2008. Study of consequences of employees' emotional labor in call centers. J Korea Service Management Soc 9(2): 319-344
DOI
|
21 |
Kim HA. 2010. Contribution of emotional labor to job stress of dietitians in school foodservice. Korean J Food Cook Sci 26(1): 41-53
과학기술학회마을
|
22 |
Kim HC, Baek SH. 2011. The structural relationship of job stress, job burnout, and turnover intention of school dietitians, school nutrition teachers and school foodservice employees. Koeran J Culinary Res 17(2): 18-34
과학기술학회마을
|
23 |
Kim HD. 2013. Mediated effects of emotional intelligence in relationship of emotional labor and job stress of nutritional consultant. J Hotel Resort 12(1): 197-217
|
24 |
Kim YJ, Han JH. 2008. Two typers of emotional labor their impacts on job burnout of service workers. J Organization Management 32(3): 95-128
|
25 |
Lee RT, Ashforth BE. 1993. A meta-analytic examination of the correlates of the three dimensions of job burnout. J Applied Psychol 81(2): 123-133
|
26 |
Maslach C, Jackson SE. 1981. The measurement of experienced burnout. J Occupational Behav 2(2): 99-113
DOI
|
27 |
Lee HS. 2009. Factors influencing on the job satisfaction and the turnover intention of dietitians working in the institutions for the disabled in Korea: Focused on the general characteristics and the job burnout. Korean J Community Nutr 14(2): 182-189
과학기술학회마을
|
28 |
Lee JY. 2009. Moderating effects of self-efficiency in the emotional labor and burn-out process. J Human Resource Management Res 16(4): 237-260
|
29 |
Lee RT, Ashforth BE. 1993. A longitudinal study of burnout among supersivors and managers: Comparisons between the Leiter and Maslach (1998) and Golembiewski et al. (1986) model. Organizational Behavior Human Decision Processes 54: 369-398
DOI
|
30 |
Maslach C, Schaufeli WB, Leither MP. 2001. Job burnout. Annual Review Psychol 52: 397-422
DOI
ScienceOn
|
31 |
Maslach C. 1976. Burned-out. Hum Behav 5(9): 16-22
|
32 |
Morris JA, Feldman DC. 1996. The dimensions, antecedents, and consequences of emotional labor. Acad Manage Rev 21(4): 986-1010
|
33 |
Na TK, Park IS, Jeon KC. 2005. A study on the emotional labor and burnout in food service industry. Korean J Culinary Res 11(3): 89-102
과학기술학회마을
|
34 |
Nam SM. 2005. A study on the job satisfactions of school foodservice employees. Korean J Food Culture 20(6): 688-694
|
35 |
Noh MA, Kim JS, Lee YS. 2009. A study on the job stress factors according to the working years of school food service nutritionists in Gangwon area. Korean J Food Culture 24(6): 728-738
과학기술학회마을
|
36 |
Song NC, Lee HS, Lee KE. 2007. The factors (job burnout, job engagement, the workplace safety) influencing employees' job satisfaction in school food service operations. Korean J Community Nutr 12(5): 606-616
|
37 |
Park HJ. 2001. A study on the influence of the emotional labor on th employee burnout in the hotel industry. Master thesis, Kyonggi University. pp 56-57
|
38 |
Schaubroeck J, Merritt DE. 1997. Divergent effects of job control on coping with work stressors: The key role of self-efficacy. Academy Management J 40(3): 738-754
DOI
|
39 |
Schneider BS, Bowen DE (1995): Winning the Service Game. Havard Business Press, Boston. pp 52
|
40 |
Won TY, Jung SW. 2010. SPSS PASW Statistics 18.0 Statistical Research Analysis. Hannarae Academy. Seoul. pp 427-432
|
41 |
Yi YC. 2004. A study on the influence of care workers' emotional labor on their burnout in the skilled nursing home for the old. Master thesis. Yonsei University. pp 53-55
|
42 |
Yun HJ, Lee JE, Hong WS. 2009. A study on factors of job satisfaction and burnout of hospital dietitians. Korean J Community Nutr 14(1): 100-113
과학기술학회마을
|
43 |
Smith HC. 1964. Psychology of Industrial Behavior. Mcgraw-Hill Book Co., New York. USA
|