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http://dx.doi.org/10.12985/ksaa.2022.30.3.054

The Analysis on Airline Passengers' Intention to Use a Self Check-ln Kiosk through Extended Technology Acceptance Model  

Choi, Sa-Ra (청암대학교 호텔항공과)
Park, Yun-Mi (청주대학교 항공서비스학과)
Jeong, Eun-Seong (호남대학교 관광경영학과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.30, no.3, 2022 , pp. 54-64 More about this Journal
Abstract
Airlines have been introducing self check-in kiosks to reduce check-in time and improve operational efficacy to increase business revenue. The domestic airlines have actively provided kiosks at airports which are expected to reduce their operating costs and enrich their passengers' travel convenience. Based on the above background, the study investigates the factors influencing intention to use the self check-in kiosks by employing the Extended Technology Acceptance Model (ETAM). The study, therefore, designed a research model by reviewing theories and studies on the relationship among information quality, innovativeness, perceived ease of use, perceived usefulness, and intention to use the kiosks. The structural equation model revealed the following. Information quality and innovativeness had a significantly positive influence on perceived ease of use and perceived usefulness; furthermore, perceived ease of use had a significantly positive influence on perceived usefulness. In addition, both perceived ease of use and perceived usefulness had a significantly positive influence on intention to use. The results indicate that the airlines should constantly develop user-friendly contents and design of the self check-in kiosks.
Keywords
Self Check-in Kiosk; Extended Acceptance Technology Model; Airline Passenger; Intention to Use; Innovation;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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