Browse > Article
http://dx.doi.org/10.12985/ksaa.2022.30.2.014

A Study on Aviation Oversight System Quality Management Improvement  

Nam, Seungju (한국안전기술원 항공기술본부)
Hwang, Yushin (한국안전기술원 항공기술본부)
Byeon, HaeYoon (한국항공대학교 항공우주법학과)
Song, Woon-Kyung (한국항공대학교 경영학부)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.30, no.2, 2022 , pp. 14-23 More about this Journal
Abstract
This paper analyzes quality management of aviation safety services in Korea and proposes practical implications for improvement. We look into how quality management is conducted in the Korean aviation industry and confirm aviation authority's efforts for a quality management system. We also compare and analyze international standard ISO 9001 and aviation safety oversight system quality management cases of International Civil Aviation Organization (ICAO) and U.S. Federal Aviation Administration (FAA) with a Korean case. Results find the difference in defining the scope of ISO 9001 management between ICAO/FAA and the Korean authority which causes unnecessary misunderstanding in oversight perception. The Korean aviation authority strives to provide a high level of safety oversight services by educating aviation safety inspectors as well as establishing a quality management system. We believe that our proposals can help Korean aviation safety oversight system secure objective credibility and seek a safe growth and development of the aviation industry.
Keywords
Aviation Safety Oversight; Oversight Quality; Quality Management; Public Service; Service Quality;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Lee, W. J., "A study on the continuous drive to adopt ISO certification in the public sector: Lessons from four local governments", The Korea Local Administration Review, 19(2), 2005b, pp.125-154.
2 Jung, S. H., "A study on the integration of quality management and product safety management system based on international standards", Journal of Korean Society of Industrial and Systems Engineering, 44(2), 2021, pp.124-131.   DOI
3 Lee, C., "A study on mandatory insurance for aircraft operators", The Korean Journal of Air & Space Law and Policy, 33(2), 2018, pp.183-199.
4 Nam, S., Park, Y. R., Kwon, S. W., Hwang, Y. S., and Yoon, H. "A study on application of risk based aviation safety oversight approach for approved maintenance organization system", Journal of Aerospace System Engineering, 15(5), 2021, pp.50-59.   DOI
5 ICAO, "State Safety Programme Introduction", ICAO, 2014.
6 Yang. D, S., "A study on total quality management in local government", Korean Comparative Government Review, 5(1), 2001, pp. 87-106.
7 Ministry of Land, Infrastructure and Transport (MOLIT), "International certification of 'Aviation safety administration too'", (MOLIT), 2012, http://www.molit.go.kr/USR/NEWS/m_71/dtl.jsp?lcmspage=23&id=95071484
8 Yu, G., and Kim, U., "A study on policy improvement on aviation safety regulations", The Korean Journal of Air and Space Law, 12, 2000, pp.210-245.
9 Lee, W. J., "A discourse of quality governance", The Journal of Social Sciences, 20, 2005a, pp.1-19.   DOI
10 Rha, J, Y., "Analyzing the causal relationship between qualities, satisfaction, and trust in public services: An intermediary customer perspective", Journal of Korean Society for Quality Management, 33(3), 2010, pp.378-390.
11 Kim, M. K., and Kim, Y. H., "Performance factors of public service quality management in local government", The Journal of Social Sciences, 19, 2004, pp.1-18.   DOI
12 Korean Intellectual Property Office, "A Study on Application of ISO 9001 Quality Management System for Improving the Quality Management of Examination", Korean Intellectual Property Office, 2014.
13 Yoon, M. G., and Cho, D. H., "An analysis on the ecosystems of the aviation industry in Korea", Journal of the Aviation Management Society of Korea, 18(6), 2020, pp.3-21.   DOI
14 Tomic, B., Spasojevic-Brkic, V., and Klarin, M., "Quality management system for the aerospace industry", Journal of Engineering Management and Competitiveness, 2(1), 2012, pp.11-15.   DOI
15 Chong, H., R., Hong, S., H., Lee., M., and Kwon, H., M., "Quality strategy in the age of the 4th industrial revolution by technological evolution", Journal of Korean Society for Quality Management, 46(3), 2018, pp.493-496.
16 Lee, W., K., "Study on integrated operation of QMS and SMS: Focus on safety risk management", Journal of Civil Aviation Promotion, 64, 2016, pp.49-60.
17 Boeing, "Adopting common ways of working strengthens Boeing competitiveness", 2005, https://www.boeing.com/news/frontiers/archive/2005/july/i_ids2.html
18 FAA, "AVS Quality Management System (QMS) document information", FAA, 2020, https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1037862
19 Lee, C., and Yoon, S., "An exploratory study for the scale development of QMS: Focusing on the ISO9001:2015 revision", Korean Journal of Business Administration, 30(10), 2017, pp.1725-1753.
20 MOLIT, "Personnel Management Regulations of MOLIT", MOLIT, 2014.
21 MOLIT "Aviation Safety Act", MOLIT, 2021.
22 Noh, C., and Kim, K., "A study on the improvement for the service quality of airport security screening system: Based on the X-ray screening", Journal of the Aviation Management Society of Korea, 19(3), 2021, pp.21-44.   DOI
23 Nam, S., and Lee, H. C., "Airline passenger characterizations using LDA Topic modeling", Korean Management Science Review, 36(3), 2019, pp.67-85.   DOI
24 Nam, S., Ha, C., and Lee, H. C., "Redesigningin-flight service with service blueprint based on text analysis", Sustainability, 10(12), 2018, pp.1-21.   DOI
25 Choi, S., and Kim, C., "The study in improving quality of aircraft maintenance recurrent training using e-Learning", Journal of the Korean Society for Aviation and Aeronautics, 27(1), 2019, pp.34-42.   DOI
26 MOLIT, "Aviation Safety Oversight", MOLIT, 2010, https://www.molit.go.kr/USR/policyData/m_34681/dtl?id=289
27 Korea Institute of Public Administration, "A Study on the Public Service Reduction Plan of MOLIT", Korea Institute of Public Administration, 2013.
28 MOLIT, "ISO Guidelines for the Operation of Domestic Executive Institutions in the Field of Land, Infrastructure and Transport", MOLIT, 2017.
29 Kang, D. W., "Analysis of improvement effects for flight training quality", Journal of the Korean Society for Aviation and Aeronautics, 28(4), 2020, pp.82-88.   DOI
30 Incheon International Airport, "Acquired international certification for the first airport service in the world", Incheon International Airport Corporation, 2021, https://airport.kr/co_cnt/ko/cyberpr/awards/isocer/isocer.do
31 ICAO, "Welcome to the USOAP Continuous Monitoring Approach (CMA) website", ICAO, 2006, https://www.icao.int/safety/cmaforum/Pages/default.aspx
32 Park, M., "Analysis of reliability and validity on ISO 9001 Core QMS requirements", Tax Accounting Research, 28, 2011, pp.47-65.   DOI
33 Yoon, J., "A quality management model contingent to R&D characteristics", Journal of the Korean Institute of Industrial Engineers, 43(2), 2017, pp.90-99.   DOI
34 MOLIT, "Regulations for Education and Training of Aviation Safety Inspector", MOLIT, 2019.
35 MOLIT, "White Paper for Aviation Safety", 2020b.
36 Financial Supervisory Service, "Manual for the Quality Control Supervision", Financial Supervisory Service, 2018.
37 MOLIT, "Quality Control Guideline for Construction", MOLIT, 2020a.
38 Yoon, Y. H., and Hong, A. R., "Analysis of effect on productivity and cost reduction of ISO quality management system: Focusing on the latest revision of ISO 9001", Innovation Studies, 14(2), 2019, pp.133-157.   DOI
39 Korea Transport Institute, "Diagnosis of MOLIT's Aviation Safety Management System", Korea Transport Institute, 2015.
40 ICAO, "ICAO universal safety oversight audit programme recertified to ISO 9001:2008", ICAO, 2012, https://www.icao.int/Newsroom/Pages/ICAO-Universal-Safety-Oversight-Audit-Programme-Recertified-to-ISO-9001-2008.aspx
41 IATA, "IATA Operational Safety Audit (IOSA)", IATA, 2022, https://www.iata.org/en/programs/safety/audit/iosa/