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http://dx.doi.org/10.12985/ksaa.2022.30.2.014

A Study on Aviation Oversight System Quality Management Improvement  

Nam, Seungju (한국안전기술원 항공기술본부)
Hwang, Yushin (한국안전기술원 항공기술본부)
Byeon, HaeYoon (한국항공대학교 항공우주법학과)
Song, Woon-Kyung (한국항공대학교 경영학부)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.30, no.2, 2022 , pp. 14-23 More about this Journal
Abstract
This paper analyzes quality management of aviation safety services in Korea and proposes practical implications for improvement. We look into how quality management is conducted in the Korean aviation industry and confirm aviation authority's efforts for a quality management system. We also compare and analyze international standard ISO 9001 and aviation safety oversight system quality management cases of International Civil Aviation Organization (ICAO) and U.S. Federal Aviation Administration (FAA) with a Korean case. Results find the difference in defining the scope of ISO 9001 management between ICAO/FAA and the Korean authority which causes unnecessary misunderstanding in oversight perception. The Korean aviation authority strives to provide a high level of safety oversight services by educating aviation safety inspectors as well as establishing a quality management system. We believe that our proposals can help Korean aviation safety oversight system secure objective credibility and seek a safe growth and development of the aviation industry.
Keywords
Aviation Safety Oversight; Oversight Quality; Quality Management; Public Service; Service Quality;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
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