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http://dx.doi.org/10.12673/jant.2017.21.4.394

Improvement of user experience and service value enhancement using Smart Mirror  

Oh, Moon-seok (School of Communication, Kwangwoon University)
Han, Gyu-hoon (School of Communication, Kwangwoon University)
Choi, Hyun-Jun (Department of Electronic Engineering, Mokpo National Marintime University)
Seo, Young-Ho (Ingenium College of Liberal Arts, Kwangwoon University)
Publication Information
Journal of Advanced Navigation Technology / v.21, no.4, 2017 , pp. 394-401 More about this Journal
Abstract
Smart Mirror is one of the representative technologies developed as a new communication method to escape the traditional technology by applying to the existing space. In this paper, we applied Smart Mirror to the beauty space to discover the service providing value needed to provide the beauty care service and to study the user experience for the value enhancement. In-depth interviews were conducted to investigate the user experience for enhancing the value of service provision. The results of analyzing the collected data using the affinity method were derived. Finally, the service value that can increase the user's satisfaction through the focus group interview was suggested, which suggested a way to improve the user's experience through the smart mirror.
Keywords
Smart mirror; UX deign; Usability test; Focus Group Interview; Service value;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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