1 |
Awad, N., & Ragowsky, A. (2008). Establishing trust in electronic commerce through online word of mouth: An examination across genders. Journal of Management Information Systems, 24(4), 101-121.
DOI
|
2 |
Barreda, A., Bilgihan, A., & Kageyama, Y. (2015). The role of trust in creating positive word of mouth and behavioral intentions: The case of online social networks. Journal of Relationship Marketing, 14(1), 16-36.
DOI
|
3 |
Dirks, K. (1999). The effects of interpersonal trust on work group performance. Journal of Applied Psychology, 84(3), 445-455.
DOI
|
4 |
Doney, P., & Cannon, J. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(2) 35-51. doi: 10.2307/1251829
DOI
|
5 |
Einwiller, S., Fedorikhin, A., Johnson, A., & Kamins, M. (2006). Enough is enough! When identification no longer prevents negative corporate associations. Journal of the Academy of Marketing Science, 34(2), 185-194.
DOI
|
6 |
Gefen, D., & Straub, D. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: Experiments in e-Products and e-Services. Omega, 32(6), 407-424.
DOI
|
7 |
Han, G., & Harms, P. (2010). Team identification, trust and conflict: A mediation model. International Journal of Conflict Management, 21(1), 20-43. Doi:10.1108/10444061011016614
DOI
|
8 |
Hsu, C. (2008). Dominant factors for online trust. Proceedings of the International Conference on Cyberworlds (pp.165-172). doi:10.1109/CW.2008.21, Retrieved September 30, 2017 from http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4741295 &tag=1
|
9 |
Hung, K., Li, S., & Tse, D. (2011). Interpersonal trust and platform credibility in a Chinese multibrand online community. Journal of Advertising, 40(3), 99-112. doi: 10.2753/JOA0091-3367400308
DOI
|
10 |
Jang, H., & Jung, K. (2004). A structural intentions among customers trust, attitude, involvement and purchase intention in internet shopping mall. Asia Marketing Journal, 6(2), 23-54.
|
11 |
Jarvenpaa, S., Knoll, K., & Leidner, D. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14(4), 29-64.
DOI
|
12 |
Carlson, B., Suter, T., & Brown, T. (2008). Social versus psychological brand community: The role of psychological sense of brand community. Journal of Business Research, 61(4), 284-291.
DOI
|
13 |
Bart, Y., Shankar, V., Sultan, F., & GL Urban, G. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4). 133-152.
DOI
|
14 |
Beldad, A., Jong, M., & Steehouder, M. (2010). How shall I trust the faceless and intangible? A literature review on the antecedents of online trust. Computers in Human Behavior, 26(5), 857-869.
DOI
|
15 |
Belanger, F., Hiller, J., & Smith, W. (2002). Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. Journal of Strategic Information Systems, 11(3-4), 245-270.
DOI
|
16 |
Kramer, R. (1994). The sinister attribution error: Paranoid cognition and collective distrust in organizations. Motivation and Emotion, 18(2), 199-230.
DOI
|
17 |
Jin, D., Kim, S.H., & Kim, C. K. (2008). The influence of use purpose in mobile internet service on loyalty. E-Business Studies. 9(3), 129-157.
DOI
|
18 |
Kim, D., Ferrin, D., & Rao, H. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems. 44(2), 544-564.
DOI
|
19 |
Korea Internet & Security Agency (2016). 2016 Survey on the internet usage. Retrieved August 10, 2017 from http://isis.kisa.or.kr/board/index.jsp?pageId= 060100&bbsId=7&itemId= 817&pageIndex=1
|
20 |
Kreiner, G., & Ashforth, B. (2004). Evidence toward an expanded model of organizational identification. Journal of Organizational Behavior, 25(1), 1-27. doi: 10.1002/job.234
DOI
|
21 |
Lee, M., & Turban, E. (2001). A trust model for consumer internet shopping. International Journal of Electronics Commerce, 6(1), 75-91.
DOI
|
22 |
Lewicki, R., & Bunker, B. (1995). Trust in relationships: A model of trust development and decline. In B. Bunker, & J. Rubins (eds.), Conflict, Cooperation and Justice, (pp. 133-173). San Francisco: Jossey-Bass.
|
23 |
Lewicki, R., Tomlinson, E., & Gillespie, N. (2006). Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. Journal of Management, 32(6), 991-1022.
DOI
|
24 |
Lim, K., Sia, C., Lee, M., & Benbasat, I. (2006), Do I trust you online, and if so, will I buy? An empirical study of two trust-building strategies. Journal of Management Information System, 23(2), 233-266.
DOI
|
25 |
Corritore, C., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies, 58(6), 737-758.
DOI
|
26 |
Chang, M., Cheung, W., & Tang, M. (2013). Building trust online: Interactions among trust building mechanisms. Information & Management, 50(7), 439-445.
DOI
|
27 |
Chavis, D., Lee, K., & Acosta J. (2008). The Sense of Community (SCI) revised: The reliability and validity of the SCI-2. Paper presented at the 2nd International Community Psychology Conference, Lisboa, Portugal. Retrieved September 30, 2017 from http://www.communityscience.com/pdfs/Sense%20of% 20Community%20Index-2(SCI-2).pdf
|
28 |
Chen, J., & Dibb, S. (2010). Consumer trust in the online retail context: Exploring the antecedents and consequences. Psychology & Marketing, 27(4). 323-346. doi: 10.1002/mar.20334
DOI
|
29 |
Davvetas, V., & Diamantopoulos, A. (2017). Regretting your brand-self? The moderating role of consumer-brand identification on consumer responses to purchase regret. Journal of Business Research. 80, 218-227. doi: 10.1016/j.jbusres.2017.04.008.
DOI
|
30 |
Mael, F., & Ashforth, B. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103-123.
DOI
|
31 |
Mayer, R., Davis, J., & Schoorman, F. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709-734.
DOI
|
32 |
Kim, H., Lee, M., Lee, H., & Kim, N. (2010). Corporate social responsibility and employee- company identification. Journal of Business Ethics. 95(4), 557-569.
DOI
|
33 |
Matzler, K., & Renzl, B. (2006). The Relationship between interpersonal trust, employee satisfaction, and employee loyalty. Total Quality Management & Business Excellence, 17(10), 1261-1271. doi.org/ 10.1080/14783360600753653
DOI
|
34 |
McMillan, D., & Chavis, D. (1986). Sense of community: A Definition and Theory. Journal of Community Psychology, 14(1), 6-23.
DOI
|
35 |
McKnight, D., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334-359.
DOI
|
36 |
Morgan, R., & Hunt, S. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
DOI
|
37 |
Pan, L., & Chiou, J. (2011). How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information. Journal of Interactive Marketing, 25(2), 67-74.
DOI
|
38 |
Pappas, N. (2016). Marketing strategies, perceived risks, and consumer trust in online buying behavior. Journal of Retailing and Consumer Services, 29, 92-103.
DOI
|
39 |
Popp, B., & Woratschek, H. (2017). Consumer-brand identification revisited: An integrative framework of brand identification, customer satisfaction, and price image and their role for brand loyalty and word of mouth. Journal of Brand Management, 24(3), 250-270. doi: 10.1057/s41262-017-0033-9.
DOI
|
40 |
Paul, D., & McDaniel, R., Jr. (2004). A field study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Quarterly, 28(2), 183-227.
DOI
|
41 |
Ridings, C., Gefen, D., & Arinze, B. (2002). Some antecedents and the effects of trust in virtual communities. Journal of Strategic Information Systems, 11(3-4), 271-295.
DOI
|
42 |
Rotter, J. (1980). Interpersonal trust, trustworthiness, and gullibility. American Psychologist, 35(7), 1-7.
DOI
|
43 |
Rousseau, D., Sitkin, S., Burt, R. & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393-404. doi: 10.5465/AMR.1998.926617
DOI
|
44 |
Shankar, V., Urban, G., & Sultan, F. (2002). Online trust: a stakeholder perspective, concepts, implications, and future directions. Journal of Strategic Information Systems, 11(3-4), 325-344.
DOI
|
45 |
Shapiro, D., Sheppard, B., & Cheraskin, L. (1992). Business on a handshake. Negotiation Journal, 8(4), 365-377. doi: 10.1111/j.1571-9979.1992.tb00679.x
DOI
|
46 |
Sheppard, B., Hartwick, J., & Warshaw, P. (1988). The theory of reasoned action: A meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research, 15, 325-343.
DOI
|
47 |
Sirdeshmukh, D., Singh, J., & and Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15-3.
DOI
|
48 |
Walczuch, R., & Lundgren, H. (2004). Psychological antecedents of institution-based consumer trust in e-retailing. Information & Management, 42(1), 159-177.
DOI
|
49 |
Statista (2017). Share of internet users who have ever purchased products online as of November 2016, by category. Retrieved August 10, 2017 from https://www.statista.com/statistics/276846/reach-of-t op-online-retail-categories-worldwide/
|
50 |
Tan, F., & Sutherland, P. (2004). Online consumer trust: A multi-dimensional model. Journal of Electronic Commerce in Organizations, 2(3), 40-58. doi: 10.4018/jeco.2004070103
DOI
|
51 |
Rio, B., Vazquez, R., & Iglesias, V. (2001). The effects of brand associations on consumer response. Journal of Consumer Marketing, 18(5), 410-425.
DOI
|
52 |
Wann, D., & Polk, J. (2007). The positive relationship between sport team identification and belief in the trustworthiness of others. North American Journal of Psychology 9(2), 251.
|
53 |
Wang, W., & Benbasat, I. (2008). Attributions of trust in decision support technologies: A study of recommendation agents for e-commerce. Journal of Management Information Systems, 24(4), 249-273.
DOI
|
54 |
Wang, Y., & Emurian, H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in Human Behavior, 21(1), 105-125. doi:10.1016/j.chb.2003.11.008
DOI
|
55 |
Wieseke, J., Kraus, F., Ahearne, M., & Mikolon, S. (2012). Multiple identification foci and their countervailing effects on salespeople's negative headquarters stereotypes. Journal of Marketing, 76(3), 1-20.
DOI
|
56 |
Yoon, S. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47-63.
DOI
|
57 |
Zucker, L., Darby, M., Brewer, M., & Peng, Y. (1996). Collaboration structure and information dilemmas in biotechnology: Organizational boundaries as trust production. In Kramer, R. and Tyler, T. (eds.), Trust in Organizations (pp. 90-113). Thousand Oaks, CA: Sage.
|
58 |
Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9(2), 141-159.
DOI
|