1 |
Chung, K., & Shin, J. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing and Logistics, 22(4), 473-491.
DOI
ScienceOn
|
2 |
Clacke, III, I. (2001). Emerging value propositions for m-commerce. Journal of Business Strategies, 18(2), 133-148.
|
3 |
Coulter, K. S., & Coulter, R. A. (2002). Determinants of trust in a service provider: The moderating role of length of relationship. Journal of Service Marketing, 16(6), 35-50.
DOI
ScienceOn
|
4 |
Cox, J., & Dales, B. G. (2001). Service quality and e-commerce: An exploratory analysis. Marketing Service Quality, 11(2), 121-131.
|
5 |
Creative Good. (2000). The wireless customer experience. Retrieved from http://www.creativegood.com
|
6 |
Cronin, J. J., Jr., Brady, M. K., & Hult, G. T. (2000). Assessing the effects of quality, Value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
DOI
ScienceOn
|
7 |
Figge, S. (2004). Situation-dependent services a challenge for mobile network operators. Journal of Business Research, 57(12), 1416-1422.
DOI
ScienceOn
|
8 |
Dey, A. K. (2001). Understanding and using context. Personal and Ubiquitous Computing. 5(1), 4-7.
DOI
ScienceOn
|
9 |
Durlacher research. (1999). Mobile commerce report. Retrieved from http://www.durlacher.com/research/res-reports.asp
|
10 |
Evanschizky, H., Iyer, G. R., Plassmann, H., Niessing, J., & Meffert, H. (2006). The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59(12), 1207-1213.
DOI
ScienceOn
|
11 |
Forsythe, S. M., & Shi, B. (2003). Consumer patronage and Risk Perceptions in internet shopping. Journal of Business Research, 56, 867-875.
DOI
ScienceOn
|
12 |
Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19(2), 213-236.
DOI
ScienceOn
|
13 |
Han, J. H., & Jang, H. S. (2004). Determinants of the intention to use information services. Journal of information systems, 13(1), 97-119.
|
14 |
Hart, S., & Smith, A. (1999). Are loyalty schemes a manifestation of relationship marketing?. Journal of Marketing Management, 15(6), 541-562.
DOI
|
15 |
Hellier, P. K., Geursen, G. M., Rodney, A. C., & Rickard, A. J. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11/12), 1762-1800.
DOI
ScienceOn
|
16 |
Hoffman, D. L., Novak, T. P., & Schlosser, A. (2000). Consumer control online environment. Working Paper eLab Owen Graduate School of Management Vanderbilt University, 1-14.
|
17 |
Kang, B., & Cho, C. (2010). An effect of evaluative factors on relationship quality and re-purchase internet in internet shopping mall. Journal of Korea Customer Satisfaction Management, 12(1), 87-108.
|
18 |
Hong, W., Wong, W., Thong, J., & Tam, K. (2002). Determination of user acceptance of digital libraries: An empirical examination of individual difference and system characteristics. Journal of Management Information System, 18(3), 97-124.
|
19 |
Jeon, S., & Choi, H. (2001). e-CRM: Consumer Relationship Management. Seoul: SKH Press.
|
20 |
Kang, B., & Hwang, T. (2009). A study on the consumer satisfaction of convergence products. Journal of the Korea Industrial Information Systems Research, 14(5), 169-185.
|
21 |
Kang, S., Kim, M., & Yang, H. (2006). Polynomial regression analysis and response surface methodology in task-technology fit research: The case of GSS(Group Support Systems). Asia Pacific Journal of Information Systems, 16(2), 47-67.
과학기술학회마을
|
22 |
Kannan, P. K., Chang, A. M., & Whinston, A. B. (2001). Wireless commerce: Marketing issues and possibilities. Proceedings HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences (p. 9015). Washington: Computer Society.
|
23 |
Kim, A. (2000). Community building on the Web. Seoul: Peachpit Press.
|
24 |
Kim, H., & Kim, J. (2002). An empirical research on important factors of mobile internet usage. Asia Pacific Journal of Information Systems, 12(3), 89-113.
|
25 |
Korea Network Information Center. (2004). 2004 Wireless internet numbers for content. 12. Seoul: KRNIC
|
26 |
Kim, K., Kim, S., & Lee, B. (2006). Empirical study on strategies for successful mobile contents services. Journal of the Korea Contents Association, 6(10), 89-98.
|
27 |
Kim, S. (2002). The relationship of internet shopping mall characteristics, relationship quality and customer loyalty. Journal of Business Research, 17(4), 247-273.
|
28 |
Kim, Y., & Lee, S. (2002). The influences of attributes of salespersons working at apparel store on relationship with consumers. Journal of the Koean Society of Clothing and Textiles, 26(11), 1570-1581.
|
29 |
Lee, D., & Gu, G. (2001). Scale development and effect analysis: A study on the interaction at internet shopping malls. Korea Marketing Review, 16(2), 115-140.
|
30 |
Lee, G., & Kim, J. (2004). A study on the task performance of mobile service users in medical institute: Emphasis on individual characteristics and task-technology fit(TTF) Model. IE Interfaces, 17(3), 314-329.
|
31 |
Lee, M. (2002). e - SERVQUAL: A scale for measuring consumer evaluations of internet service quality. Korea Marketing Review, 17(1), 73-95.
|
32 |
Lee, S., & Kim, D. (2006). The effects of ubiquitous attributes of mobile contents on consumer acceptance. Daehan journal of business, 19(2), 651-678.
|
33 |
Lee, T., & Jun, J. (2004). A study on the effects of ubiquitous connectivity and contextual offer on the mobile-commerce adoption: An extension of the technology acceptance model. Korean Management Review, 33(4), 1043-1071.
|
34 |
Lim, G., & Lee, J. (2006). The study on purchase intention of the mobile environment. Journal of information systems, 15(4), 189-209.
|
35 |
Lee, W., & Kang, Y. (2005). Small firms' adoption intention of inter-firm electronic linkages. Asia Pacific Journal of Information Systems, 15(2), 171-193.
|
36 |
Leech, P. (1999). Integrating loyalty marketing and category management: Developing consumer partnerships. North America: An ECR Report.
|
37 |
Lin, J., & Lu, H. (2000). Towards and understanding of the behavioral intention to use a website. International Journal of Information Management, 20, 219-232.
|
38 |
Lu, J., Yu, C. S., Liu, C., & Yao, J. E. (2003). Technology acceptance model for wireless internet. Internet Research, 13(3), 206-222.
DOI
ScienceOn
|
39 |
Madu, C. N., & Madu, A. A. (2002). Dimensions of e-quality. International Journal of Quality & Reliability Management, 19(3), 246-258.
DOI
ScienceOn
|
40 |
Min, D., Park, J., & Park, C. (2002). The effect of eCRM features on website visit and purchase. Information Systems Review, 4(2), 155-169.
|
41 |
Moon, H. (2005). A study on the factors influencing mobile service usage. Journal of information systems, 14(2), 133-154.
|
42 |
Moon, J., & Kim, Y. (2001). Extending the TAM for a world-wide-web context. Information and Management, 38(4), 217-230.
DOI
ScienceOn
|
43 |
Mort, G. S., & Drennan, J. (2002). Mobile digital technology: Emerging issues for marketing. Journal of Database Marketing, 10(1), 9-23.
DOI
ScienceOn
|
44 |
Park, T., & Lim, Y. (2008). The effects of CRM commitment and organizational culture on CRM performance. ASIA Marketing Journal, 10(2), 31-69.
|
45 |
Mukherjee, A., & Nath, P. (2007). Role of elctronic trust in online retailing: A re-examination of the commitment-trust theory. European Journal of Marketing, 41(9/10), 1173-1202.
DOI
ScienceOn
|
46 |
Na, Y. (2012). The effect of consumer characteristics and TTF on the acceptance of fashion mobile commerce. Journal of Fashion Business, 16(4), 46-63.
DOI
ScienceOn
|
47 |
Noh, M., & Kim, M. (2009). Factors influencing wireless internet service intention of the u-services characteristics by service type. Journal of the Korea Contents Association, 9(11), 335-347.
|
48 |
Park, Y., & Han, M. (2001). The effects of perceived risk and perceived quality on the consumer's online buying behavior. Korea Marketing Review, 16(1), 59-84.
|
49 |
Seo, M., & Kim, S. (2003). The interaction effect of customers' emotion experiences during internet service site visitation according to customers' sensation seeking tendency. Korea Marketing Review, 18(1), 77-111.
|
50 |
SERI. (2010). CEO Policy reports. Seoul: SERI.
|
51 |
Sian, K., Lim, E., & Shen, Z. (2001). Mobile commerce: Promises, challenges, and research agenda. Journal of Database Marketing, 12(3), 4-13.
|
52 |
Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76(3), 309-322.
DOI
ScienceOn
|
53 |
Venkatesh, V., & Davis, F. D. (2000). A theoretial ex-tension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
DOI
ScienceOn
|
54 |
Ye, J., & Park, J. (2002). Charging solution for mobile service. Korea Information Processing Society review, 9(2), 51-56.
|
55 |
Ward, M. R., & Lee, M. (2000). Internet shopping. consumer search and product branding. Journal of Product & Brand Management, 9(2), 6-20.
DOI
ScienceOn
|
56 |
Wong, A., & Sohal, A. (2006). Understanding the quality of relationships in consumer services: A study in a retail environment. International Journal of Quality and Reliability Management, 23(3), 244-264.
DOI
ScienceOn
|
57 |
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of and instrument to measure user perceived service quality to information presenting web potals. Information & Management, 42(4), 575-589.
DOI
ScienceOn
|
58 |
You, H., & Park, C. (2008). Influential factors on chinese consumer's usage intention of mobile internet service. Institute of Advanced Scientific Research, 12(2), 203-226.
|
59 |
Youan, Y., & Zhang, J. J. (2003). Towards an appropriate business model for m-commerce. International Journal of Mobile Communications, 1(1/2), 35-56.
DOI
|
60 |
Yu, S., & Kim, H. (2007). A study on the factors affecting the acceptance intention for mobile ads. Information Systems Review, 9(1), 1-21.
|
61 |
Zeng, E. Y., Yen, D. C., Hwang, H., & Huang, S. M.(2003). Mobile commerce: The convergence of e-commerce and wireless technology. International Journal of Services Technology and Management, 4(3), 302-322.
DOI
|
62 |
Zhilin, Y. (2001). Measuring e-service quality and its linkage to customer loyalty. New Mexico State University, Las Cruces, New Mexico.
|
63 |
Ziqi, L. & Michael, T. C. (2001). Internet-based e-shopping and consumer attitudes: An empirical study. Information & Management, 38, 299-306.
DOI
ScienceOn
|
64 |
Chen, Y. H., Wu, J. J., & Chung, Y. S. (2008). Culture impact on trsut: A comparison of virtual communities in China, Hong Kong, and Taiwan. Journal of Global Information Technology Management, 11(1), 28-48.
DOI
|
65 |
Cho, Y., Jung, H., & Yoon, S. (2006). The Effect of justice recognition of travel mediators' complaint handling on customers satisfaction and behavioral intention. Journal of Tourism, 20(1), 251-269.
|
66 |
Agustin, C., & Singh, J. (2005). Curvilinear effects of consumer loyalty determinants in relational exchanges. Journal of Marketing Research, 42(1), 96-108.
DOI
ScienceOn
|
67 |
Aladwani, A. M., & Palvia, P. C. (2002). Developing and valuation and instrument for measuring user-perceived web quality. Information & Management, 39(6), 467-476.
DOI
ScienceOn
|
68 |
Childerrs, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and Utilitarian Motivations for Online Retail Shopping Behavior. Journal of Retailing, 77(4), 511-535.
DOI
ScienceOn
|
69 |
Cho, N., & Park, S. (2001). Development of electronic commerce user-consumer satisfaction index(ECUSI) for internet shopping. Industrial Management & Data Systems. 101(8), 400-405.
DOI
ScienceOn
|
70 |
Choi, H., & Park, J. (2009). Effects characteristics of mobile information service on satisfaction and reuse intention. Journal of the Korea Contents Association, 9(9), 411-422.
과학기술학회마을
DOI
|
71 |
Jeong, I., & Cho, J. (2004). A study of the influence on satisfaction and loyalty of e-learning. Proceedings of 2004 The Korea Society of Management Information System (pp. 3-9). Seoul: The Korea Society of Management Information System.
|
72 |
Lee, W., & Kang, Y. (2004). Effects of the mobility on the PDA use of mobile office environments. Proceedings of 2005 the Korea Society of Management Information System (pp. 536-543). Seoul: The Korean Operations Research and Management Science Society.
|
73 |
Salisbury, W. D., Pearson, R. A., Pearson, A. W., & Miller, D. W. (2001). Perceived security and world wide web purchase intention. Industrial Management and Data Systems, 101(4), 165-176.
DOI
ScienceOn
|
74 |
Shanker, V., Smith, A. K., & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline environments. International Journal of Research in Marketing, 20, 153-175.
DOI
ScienceOn
|