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Empirical Study about Relationship between Factors Influencing Korean User's Intention to Use the Internet Banking Service  

Lee, Kun-Chang (성균관대학교 경영학부)
Chung, Nam-Ho (성균관대학교 경영학부)
Lee, Jong-Shin (국민은행 연수원)
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Asia pacific journal of information systems / v.12, no.3, 2002 , pp. 191-212 More about this Journal
Abstract
Recently, Internet banking becomes a major trend in the financial marketplace. However, there are few researches to investigate relationship between factors influencing user's intention to use the Internet banking service. Therefore, this paper is aimed at analyzing the Internet banking service user's intention to use empirically. Our research framework is basically based on TAM(Technology Acceptance Model) proposed by Davis(1989). Empirical results using path analysis revealed that experience has a direct relationship with intention to use, while those three factors like perceived risk, self-efficacy, technical support indirectly affect intention to use.
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